Buyer sent message wanting to cancel because of failure to read shipping exclusions

[cooprr]

As a new seller, I tried to cover my bases and because of my past experience as a buyer not being able to receive Paypal purchases at a PO Box, I set up my shipping exclusions to include PO Boxes, as I accept Paypal. Having no experience on how payment systems work related to shipping addresses, my settings for payment saying Paypal accepted means that I only accept Paypal. I need to be straightened out on this if I am incorrect.

A zero experience buyer (account opened one day prior to auction ending) sent a message stating she/he has attempted to pay but cannot because of my shipping exclusion to PO Boxes and cannot find it anywhere in my listing, and wants the transaction cancelled IF I will not ship to PO Box.

I replied with instructions to find See Exclusions and asked for a reply after she/he reviews the listing and ebay policies.

Should I:

Cancel the transaction per buyer request? -> contact second highest bidder for second chance?

Let the 3 day payment timeframe run out and report non-buyer?

Thank you to those who assist the newly-confused sellers!

[tev4all]

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@missjen831 wrote:

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@tev4all wrote:

Yes, IT sounds like ebay could believe IT is. 

 How did the scam er buyer pay for the item? 

Through an invoice you sent?

Through friends and family?

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The buyer is hardly a scammer.

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How do you know that?  Are you the buyer that failed to read the listing fully? 

From the OP's statement of messages from buyer, IT certainly looks as if a scam is afoot. 

[cooprr]

The listing shows up twice - once under active with the second chance offer pending

and the other under sold with a message that payment has been received.

All this after Ebay confirmed to me that the listing was cancelled.

My dashboard shows the original fees debit and subsequent credit to match after cancellation.

And now, a .67 debit for shipping charges fee.

[the*dog*ate*my*tablecloth]

I think it sounds like the seller messed up, blocked PO boxes for no apparent reason and the buyer is rightfully upset that they cannot get something they purchased.

I would never have sent an SCO knowing that the buyer wanted something and didn't get it because I messed up. Can you cancel the SCO?

This item should go to the original buyer. Take off the PO Box requirement and set them up a BIN to have it funnel through Ebay appropriately.

Ebay makes these stupid rules hard to find. If sellers do not ship to PO boxes or Alaska they should mention that PROMINENTLY in their description.

[emerald40]

OP said he excluded PO boxes so wouldn't that show up on his listings as part of his exclusions.

I recently signed up for ebay germany and ebay france.  I just do not bid on every auction I want, I look first to see if bids from people in the US are welcome.

[labs118]

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@the*dog*ate*my*tablecloth wrote:

I think it sounds like the seller messed up, blocked PO boxes for no apparent reason and the buyer is rightfully upset that they cannot get something they purchased.

I would never have sent an SCO knowing that the buyer wanted something and didn't get it because I messed up. Can you cancel the SCO?

This item should go to the original buyer. Take off the PO Box requirement and set them up a BIN to have it funnel through Ebay appropriately.

Ebay makes these stupid rules hard to find. If sellers do not ship to PO boxes or Alaska they should mention that PROMINENTLY in their description.

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The seller did nothing wrong the seller has no PO boxes in her shipping  tab

At this point OP you cancelled per the buyers request, the cancel went through she should not have went & sent you money via Paypal.

You have already done a second chance offer you need to now wait to see if it is accepted.
You need to refund the 1 st buyers Paypal payment .
Tell them you have an outstanding 2nd chance offer since the sale was official cancelled on ebay and you cannot acccept the Paypal payment  for the item

[emerald40]

The seller did nothing wrong the seller has no PO boxes in her shipping  tab

______________________________________________________

Yup, that is all seller needed to do.

Buyers need to read listings more carefully before bidding.

[dangre_1]

What happens if the sco pays as well?

[labs118]

@cooprr


As a new seller you need to also be aware you cannot ship this Prioriy mail. 
You need to do ground shipments 

https://www.usps.com/ship/shipping-restrictions.htm

Perfume containing alcohol may not be shipped internationally or mailed domestically using air transportation. Perfume containing alcohol, however, may be shipped within the United States by ground transportation.

[tellmemama]

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@dougsue123b wrote:

Aint nobody dog piling on him/her. we are simply pointing out sales he is losing because of the no P.O. box policy.  

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Sorry but I don't see it as being any different than "advising" sellers of the money they're wasting by purchasing postage over the counter or those who ship lightweight packages via Priority only when first class would be cheaper.   I don't block PO boxes, I print my labels online, and I ship first class whenever possible.  I'm sure he's gotten the point though.  So if he decides to change the setting, he can. 

It isn't going to change the outcome of this particular transaction though.

[missjen831]

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@tev4all wrote:

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@missjen831 wrote:

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@tev4all wrote:

Yes, IT sounds like ebay could believe IT is. 

 How did the scam er buyer pay for the item? 

Through an invoice you sent?

Through friends and family?

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The buyer is hardly a scammer.

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How do you know that?  Are you the buyer that failed to read the listing fully? 

From the OP's statement of messages from buyer, IT certainly looks as if a scam is afoot. 

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It looks nothing like a scam. Just a buyer and seller who both made mistakes. 

(The OPs mistake was incorrectly believing that PayPal doesn’t allow PO boxes and blocking them. The buyers mistake was not reading the shipping tab & seeing the exclusion).

[emerald40]

Yes, those 2 mistakes could have easily cancelled each other out and this resulting in a successful transaction.  That is until the buyer became aggressive.  

Buyers need to be a little more understanding when a seller has blocks in place that may exclude them.

You can contact and ask for an exclusion but you cannot be demanding and entitled.

My last request to a seller in Germany has gone unanswered so I am assuming he does not want to sell to the US.  I really want the item but that is his perrogative.  I am not going to badger him into changing his mind.

[d-k_treasures]

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@missjen831 wrote:

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@tev4all wrote:

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@missjen831 wrote:

---

@tev4all wrote:

Yes, IT sounds like ebay could believe IT is. 

 How did the scam er buyer pay for the item? 

Through an invoice you sent?

Through friends and family?

---

The buyer is hardly a scammer.

---

How do you know that?  Are you the buyer that failed to read the listing fully? 

From the OP's statement of messages from buyer, IT certainly looks as if a scam is afoot. 

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It looks nothing like a scam. Just a buyer and seller who both made mistakes. 

(The OPs mistake was incorrectly believing that PayPal doesn’t allow PO boxes and blocking them. The buyers mistake was not reading the shipping tab & seeing the exclusion).

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Except that when you bid, there is a warning that comes up that the seller has excluded PO boxes. So they really don't even need to read the exclusions, where, if the seller doesn't ship international, it's at the end of a long string of countries.

[readabouthorses]

I've always wondered why does eBay bury the PO Box block at the end of all the blocked countries? I've seen sellers that have a big ole huge list of blocked countries and then there at the end of that is the PO Box block.

To me it would make more sense to move the PO Box block up to the front of that list. It is sort of out there like a hanging chad and easy to miss if that blocked international countries list is long.

[emerald40]

I agree that the placement may not be that great but it is still there.  

Certain buyers like those in Alaska and Hawaii, Puerto Rico, International countries, PO boxes, APO boxes, etc. need to spend a few extra minutes reading listings.

It is like me on the Germany and France sites, I have do do a bit more due dilligence to see if my bids are welcome.

[readabouthorses]

You should see what a mess that section is on my computer because I have my viewing set to 120%. All those countries are all run together and smushed on top of each other until that whole section in the shipping tab is almost unreadable. Sometimes I miss the PO Box notice and I know it might be there!