eBay

justili-45 · ‎06-26-2023

Buyer placed an order on the site for a pair of rare pair of horse hair boots. Then tricked eBay into refunding the money to him by claiming that he did not receive this order when there was a valid tracking number included in the order.

A week later after he gets his money back from me, He posted pictures of him wearing the boots onto his social media account, therefore he did receive them and was lying to us the whole time and willfully took my money and the item.

soh.maryl · ‎06-26-2023

Is there something missing here? When the buyer claimed he did not receive the boots, did you not post the tracking # to the claim?

So now how about contacting eBay about this issue?

ebooksdiva · ‎06-26-2023

@justili-45 wrote:
Buyer placed an order on the site for a pair of rare pair of horse hair boots. Then tricked eBay into refunding the money to him by claiming that he did not receive this order when there was a valid tracking number included in the order.
The valid tracking number may have been in the order, but did you post it to the item not received case?
A week later after he gets his money back from me, He posted pictures of him wearing the boots onto his social media account, therefore he did receive them and was lying to us the whole time and willfully took my money and the item.
Sounds like you didn’t post the tracking into the case and eBay sides with the buyer because you didn’t prove delivery to the buyers address in the case. Even though tracking was in the order, you still needed to upload it into the case.
You may be able to appeal the decision.

fern*wood · ‎06-26-2023

As mentioned, did you enter the tracking # into the case? Also, did you ship with signature required upon delivery? Anything over $750.00 would require that.