eBay

paterosa · ‎05-23-2019

Hello, all. I sold Aaxa M6 Pico-projector (in a great condition with loud normal fan noise) to a buyer.

20 days later, the buyer sent a message saying that the projector is making loud fan ticking noises.

Buyer sent me a video showing the ticking noise of the projector as proof.

The buyer sent another message saying he can take the projector to “electronic repair shop that think they can fix it. With your permission I can try. If the repair fails, I will ask for a return. If the repair succeeds, I would like you to refund me half the cost ($25). If the projector breaks, the shop will pay for it. Please let me know how to proceed.”

Should I let him bring projector to repair shop or make him return the projector to me? Is he trying to trick me into letting him break or keep the projector and refunding him?

turquoisetulips · ‎05-23-2019

@paterosa wrote:
Hello, all. I sold Aaxa M6 Pico-projector (in a great condition with loud normal fan noise) to a buyer.

20 days later, the buyer sent a message saying that the projector is making loud fan ticking noises.

Buyer sent me a video showing the ticking noise of the projector as proof.

The buyer sent another message saying he can take the projector to “electronic repair shop that think they can fix it. With your permission I can try. If the repair fails, I will ask for a return. If the repair succeeds, I would like you to refund me half the cost ($25). If the projector breaks, the shop will pay for it. Please let me know how to proceed.”

Should I let him bring projector to repair shop or make him return the projector to me? Is he trying to trick me into letting him break or keep the projector and refunding him?

Was the fact that the projector makes noise included in the description ? Who knows what the buyer is thinking but if the noise wasn't included in the description then I'd just have the buyer return for a refund . It could be that you could get the item fixed cheaper and then put it back up for resale . Tulips

ohnojoey · ‎05-23-2019

One of the biggest common denominator complaints about Aaxa M6 projectors is a loud fan.
one review said;

"The M6's fan noise ranges from nearly silent to hard to ignore. In Eco mode, you can't hear it from two feet away. In Standard mode, it's easy to hear from 10 feet, and has a raspy quality that some will find intrusive. In Bright mode, it adds a subtle high whine and is hard to ignore from 15 feet."

A repair shop can't fix what is inherent for the projector and they would alter the product by opening it up and who knows what else.

It's just loud.

"Buyer sent me a video showing the ticking noise of the projector as proof."

Does the sound in the video sound different than what you experienced?

Maybe the buyer is bluffing or maybe not.

I would suggest the different modes to the buyer or since the buyer said "If the repair fails, I will ask for a return." maybe you should say return for refund even though you state no returns, but that's up to you.

paterosa · ‎05-23-2019

Oh I forgot to mention, the ticking sound in the video sounds different than what I experienced. Projector sounds like that, even on ECO mode.

So, should I still ask the buyer to return the projector?

lex-talon · ‎05-23-2019

Should I let him bring projector to repair shop or make him return the projector to me? Is he trying to trick me into letting him break or keep the projector and refunding him?

Send the buyer a return label and don't advise them to attempt repair.

gracieallen01 · ‎05-23-2019

Was the projector new or used?

If it was used, I would just tell the buyer to return for refund.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

turquoisetulips · ‎05-23-2019

@paterosa wrote:
Oh I forgot to mention, the ticking sound in the video sounds different than what I experienced. Projector sounds like that, even on ECO mode.

So, should I still ask the buyer to return the projector?

Yes

bigdeals.etc · ‎05-23-2019

@paterosa wrote:
If the repair succeeds, I would like you to refund me half the cost ($25). If the projector breaks, the shop will pay for it.

The cynical part of me wonders, the buyer can just claim he got it fixed (but do nothing) and still get half the cost back????

Why would the shop break the projector? Buyer says the shop says they think they can fix it. How bad of a job can they do that the item will break compared to how it was initially? And even if so, won't they be able to fix what they broke? They are a repair shop after all... unless they totally don't know what they are doing.

gracieallen01 · ‎05-23-2019

Cynical? Cynical, what's that?

If the buyer isn't honest, what is to keep them, after the OP pays for half of the repair (how do they already know that it will be $25?), from filing SNAD with ebay and getting a full refund?

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

peterkirby · ‎05-23-2019

"Should I let him bring projector to repair shop or make him return the projector to me?"

The buyer's repair option is not really acceptable. Even if you were completely at fault for the problem, I wouldn't accept the idea of letting the buyer choose the method of repair and then putting the risk (explicitly!) on you for failure. It's a recipe for ruin even if the buyer has no bad intentions whatsoever. The item is now in the buyer's hands, they have all the info and they are in control of what happens to it. If they aren't sure if it can be fixed, don't warranty the repair for them.