mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Regards,
@jonathankirkland wrote:
@mam98031 wrote:
@jonathankirkland wrote:Another way you can thwart these international buyers using freight forwarding companies is to use fixed price buy-it-now listings with IPR (immediate payment required).
I noticed since I started using IPR, I have had preceisely 0 of these international buyers using freight forward companies buying from me.
I sell electronics so I just do not want to take the extra chance on these transactions.
Good luck!
That doesn't stop a buyer from purchasing. You just may not of had any international buyers interested in purchasing anything lately. But IPR has nothing to do with this at all. I have IPR on all my fragrance listings and from time to time I get international buyers with US ship to addresses purchasing from me. IPR does not prevent them from doing so.
Actually it stops ALL these bogus international nonsense buyers who use the e-checks. Since those are pending endlessly, they cannot use them.
You are correct. It stops echeck payments, but that isn't what you originally said. While it does stop echeck payment whether from an international buyer OR a US buyer, it still has NOTHING to do with international buyers using a reshipper.
You are assuming that the reshipper forwards your package to the buyer in the same packaging that you shipped it in. Meaning, we have no way of knowing if the reshipper opens the package and then repackages stuff to be sent on to the buyer. They may do that to save space and on the weight of the package. They may have several things to forward onto the buyer. So your hard work may go unnoticed or unnecessary.
"If something happens to the item that may not appear as damage but affects the operation or function of the item, the seller can end up responsible. " Only if the seller does as you did and tell the buyer it is OK to return the item inside a SNAD Request. Per Ebay rules, the seller is NOT responsible for the item once it is RESHIPPED to a different address than originally shipped to. But if you choose to be responsible, that is fine as it is your decision to make.
https://pages.ebay.com/help/policies/money-back-guarantee.html
Not covered
Buyer remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing (see the seller’s return policy for return options).
Items damaged during local pick-up.
Items not delivered, damaged during collection, or damaged during shipment when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight).
Duplicate claims through other resolution methods.
Local pickup items that were not collected by, or on behalf of the buyer.
Items shipped to another address after original delivery.
Vehicles (see eBay Vehicle Protection), Real Estate, Websites & Business for Sale, Classified Ads, services, Digital Content, Intangible Goods, and some Business Equipment categories (see eBay Business Equipment Purchase Protection).
Items sold through Sotheby's.
Items purchased on half.com, eBay Wholesale Deals, or Close5.
@yestergroove wrote:Thanks for this...the forwarding service thing is completely new to me. Just starting to "sell" for the first time in 15 years, and with all the changes since then, well, I guess I qualify for the Grumpy Old Man crew m'self!
I read your post and most of the thread ... I've sold to a number of foreign Buyers who use US addressed forwarding companies. Those companies accumulate several things for the Buyer then send them in one package to cut down on international shipping costs. As far as Ebay & PayPal are concerned the US address is the one that matters and if delivery confirmation shows it to that place then the shipping portion is satisfied. Keep in mind, Buyers using this type of service are probably buying from numerous online venues, not just eBay, and are potentially good future customers for a lot of people.
Why????? You do understand that ANY buyer including US buyers can use a different address for shipping when they make a payment than their primary eBay address.
I think you may have missed the point of the conversation we were having. You are absolutely correct Buyers whether they have a US or International account can have multiple shipping addresses. They can do this both in Ebay and in PP. However that wasn't what we were discussing.
While you can set a primary shipping address within your eBay account you can change that when get to PayPal.
Correct and just as a little extra info, the addresses in Ebay do NOT have to be the same in PP.
I don't understand why so many sellers want to make life difficult for buyers, it's no wonder the growth of the buyer pool here on eBay has deteriorated so badly.
No one here is trying to make anything more difficult for a buyer. That has not even come up in conversation here.
The ONLY address that matters is the one that is attached to the payment!
That is partially correct. Ebay is now making the purchase record on Ebay to match whatever ship to address a buyer puts on their PP payment. There was a point in time that the Ebay ship to address on the purchase record COULD be different from the ship to address on the PP payment notification.
And when this happens, as I explained in an earlier post, it is in the sellers best interest to ship to the address that appears on the PP payment. While Ebay's seller protection policy reads that as long as you ship to the address on the Ebay payment record OR the PP payment, the seller is covered under Ebay's seller protection.
However, the PP policy is NOT that generous. The PP policy is you must ship to the address that appears on the PP payment as part of their Seller Protection requirements.
So in a nutshell, ALWAYS ship to the address that appears on the PP payment notification.
@muttlymob wrote:I was unaware that AK and HI shipping was no longer a big ordeal, so I wll make sure to include them in future listings.
Alaska and Hawaii have not been foreign shipping in anyone's lifetime that may be buying something from you. Not sure what kind of big ordeal it was, but it is not any different than mailing to any other state.
And if I could just add. The same holds true for Puerto Rico. For example we can ship and 8 oz package FCP to ANY location in the USA for the same price.
@tomuchstuff5 wrote:
@mam98031 wrote:
You are assuming that the reshipper forwards your package to the buyer in the same packaging that you shipped it in. Meaning, we have no way of knowing if the reshipper opens the package and then repackages stuff to be sent on to the buyer. They may do that to save space and on the weight of the package. They may have several things to forward onto the buyer. So your hard work may go unnoticed or unnecessary.
"If something happens to the item that may not appear as damage but affects the operation or function of the item, the seller can end up responsible. " Only if the seller does as you did and tell the buyer it is OK to return the item inside a SNAD Request. Per Ebay rules, the seller is NOT responsible for the item once it is RESHIPPED to a different address than originally shipped to. But if you choose to be responsible, that is fine as it is your decision to make.
https://pages.ebay.com/help/policies/money-back-guarantee.html
Not covered
Buyer remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing (see the seller’s return policy for return options).
Items damaged during local pick-up.
Items not delivered, damaged during collection, or damaged during shipment when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight).
Duplicate claims through other resolution methods.
Local pickup items that were not collected by, or on behalf of the buyer.
Items shipped to another address after original delivery.
Vehicles (see eBay Vehicle Protection), Real Estate, Websites & Business for Sale, Classified Ads, services, Digital Content, Intangible Goods, and some Business Equipment categories (see eBay Business Equipment Purchase Protection).
Items sold through Sotheby's.
Items purchased on half.com, eBay Wholesale Deals, or Close5.
I wish to respectfully reply that I did not WISH to allow a return for damage during overseas shipment. I did not know that it was a freight forwarder. It was merely an address with the buyers name. The buyer did not state up front that the item was sent through a freight forwarder. No where did it state freight forwarder on the address. The fact that it was several weeks after shipment should have prompted me to investigate further. My bad. In all honesty I think it was my first freight forwarder transaction. I have had several more in the weeks past, I am now keen to picking out which are forwarders.
Receiving an item that isn't as described in the listing (see the seller’s return policy for return options).
If the description states items works , doesn't have cracks or odors and that item arrives not working, cracked or with chemical smells, it does become a sellers problem. It is now not as described in the listing. Maybe the proper term is INAD. The buyer wants their money back and they really don't care where it comes from. The freight forwarders do not accept responsibility for space saving package reduction. I have no way to prove they did it.
What I am saying is I do my best for the customer to make sure it arrives as described, I am not yet off the hook until the buyer receives it as described.
How is this handled when you look at different return polices by sellers?
I don't ever want to make life hard for a buyer. I love buyers and don't care where they come from. I do have to do everything I can to protect myself from financial loss.
The differences in a seller's return policy doesn't play into this particular issue. But just so you know, a seller's return policy must meet or exceed the rules in the Money Back Guarantee. I gave a link to that above. Even sellers that state they have a No Return Policy really don't. Sellers with a no return policy can not enforce that within 30 days of deliver. The Money Back Guarantee rules will apply.
"...I am not yet off the hook until the buyer receives it as described. " That is where you are mistaken. This is not true in regards to taking a return. You ARE off the hook to accept a return once that reshipper ships that item to a different address.
You can do whatever you think best for you, but for most of us, we find paying for the return shipping on an international shipment way to expensive to swallow. Which is one of the biggest reasons a whole lot of seller do not sell internationally. It is darn expensive.
