Buyer returned my Brand New Shoes Damaged and Ebay Sided With Him

[stepstemjo2t4lub]

I need help. I had a buyer on ebay buy my brand new shoes and return them 33 days later damaged. He claims he only used it once and the leather peeled . Ebay allowed him to file a case and send them back. I inspected the item and the leather was peeled and soles had wear marks that wasn't consistent with only trying it once. This buyer not only abused ebay return by going past the 30 day window, but he destroyed my shoes. He literally rented them! To add injury to insult, ebay has sided in his favor. I'm so upset and currently appealing the case. I've spoken to so many ebay reps and they keep telling me that I have to wait for the appeals department to make the appeal decision. It's just frustrating that they can't get them on the line at the moment. I always get the escalations department that just takes notes for me. I've been waiting for over 3 days now and hope ebay sides in my favor for this appeal. Can anyone post any similar experiences or any advice would be helpful. This is the first time I've gotten a customer like this.

[maxine*j]

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@m60driver wrote:

Going back decades, long before online sales existed, we would call this a Nordstom rental...  

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Yep, and meanwhile his wife was returning the makeup-stained dress that she wore to the same event. 

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[chapeau-noir]

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@maxine*j wrote:

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@m60driver wrote:

Going back decades, long before online sales existed, we would call this a Nordstom rental...  

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Yep, and meanwhile his wife was returning the makeup-stained dress that she wore to the same event. 

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And they are shocked SHAWKED!! when they're informed that this is theft.  "But we expect to be able to do this." It comes from way too easy and "free" returns.