10-09-2021 12:26 PM
Had a buyer open an "Item Not as Described" return so I sent him an 8oz First-Class return label through ebay, which was more than enough to cover the weight of the item (a Pokemon card).
I got the item back today and he didn't use my original packaging, instead it's in a Priority Mail Flat Rate Padded Envelope with my 8oz label taped to the front. Is USPS going to ding me for the extra cost of the buyer using a Flat Rate envelope, since it's my payment information on file for the original label?
Thanks.
10-09-2021 12:40 PM
How did you supply the return label?
Through eBay return?
If you sent the appropriate return label did the "buyer" use it? or did the "buyer" get their own label?
If the "buyer went out and bought their own label then the label you supplied then that is on them not you
10-09-2021 12:51 PM
My guess is yes you will get charged by USPS for the extra postage between the 1st class label and the Priority envelope.
Priority packages have bar codes and USPS bills the sender after the fact if they are used and postage is not enough.
Nasty thing for a buyer to do... IF you can deduct the shipping from the refund. Not all sellers can do this.
BUT first report the buyer to eBay. Also add the buyer to your BBL.
10-09-2021 01:06 PM
@chubby_octopus wrote:Had a buyer open an "Item Not as Described" return so I sent him an 8oz First-Class return label through ebay, which was more than enough to cover the weight of the item (a Pokemon card).
I got the item back today and he didn't use my original packaging, instead it's in a Priority Mail Flat Rate Padded Envelope with my 8oz label taped to the front. Is USPS going to ding me for the extra cost of the buyer using a Flat Rate envelope, since it's my payment information on file for the original label?
Thanks.
Unfortunately, you probably will. As suggested before - report this Buyer (in the transaction view) and let someone at e-Bay know that it was not shipped back to you as it was originally mailed. E-Bay will not usually do anything about it and dinging the buyer, will likely create a scenario where you receive a red donut for your deduction.
Sorry about your stinker Buyer. Are they also a Seller? Only ask, as the only time I get dinged badly on a situation like this was the Buyer also sold and they clearly knew what they were doing. If they are not a Seller (or you cannot discern, could be a buying ID), they "might" not have realized. Sometimes they ask for a "free" mailer at the PO and unfortunately, that might be what they were handed.