eBay

stoneledge · ‎10-01-2017

I received a message from a buyer that he had put in the incorrect address. The change was the apartment number. Digits were transposed.

The sale is about $8 including free shipping. It's a US address and I'm a US seller. Paid through PayPal.

My first instinct was, sure, just change the apartment number.

Stop here:

1) What would you do at this point?

After answering, click Spoiler and then answer question 2.

Spoiler

I looked at the order and saw the buyer had Feedback Score = (0)....

and suspected that that was an error becasue of the Bug in Seller Hub new Orders page that shows about 25% of Buyers with only the BuyerUsername, not their full name, and an incorrect Feedback Score =(0), so that I see (0) all day every day and 99% of those are due to an eBay bug. But I digress...

Clicking through to the buyer, I see that his Feedback Score really is (0) and that he joined eBay that day. The same day.

With that additional info:
2) What would you do now? Is that different than what would have done with just the initial info?

I looked at the order and saw the buyer had Feedback Score = (0)....and suspected that that was an error becasue of the Bug in Seller Hub new Orders page that shows about 25% of Buyers with only the BuyerUsername, not their full name, and an incorrect Feedback Score =(0), so that I see (0) all day every day and 99% of those are due to an eBay bug. But I digress...Clicking through to the buyer, I see that his Feedback Score really is (0) and that he joined eBay that day. The same day.With that additional info: 2) What would you do now? Is that different than what would have done with just the initial info?

Typos courtesy of Lithium.

southern*sweet*tea · ‎10-01-2017

Correct it. You'll be fine, the city, state and zip will remain the same.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

couldabeenworse · ‎10-01-2017

For eight bucks, I would ship without giving it a second thought. IF I did give it a second thought, that thought would be that ebay and paypal only look at the ZIP code for INR claims anyway.

lookng2015 · ‎10-01-2017

For under $10 I'd just change the apt number.

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley

stoneledge · ‎10-01-2017

@southern*sweet*tea wrote:
Correct it. You'll be fine, the city, state and zip will remain the same.

Thanks. Understood that I'm likely covered under the rules by shipping to the same street address so that delivery tracking will show delivered if it goes to the updated address.

Do you think there's a chance the buyer was hoping to create a discrepancy (given the info in the spoiler?)

This just happened to me yesterday.

Coincidentally this video just came on my YouTube this morning. Seller / vlogger Lindey Glenn describes a situation where the buyer asked for delivery of $80 shoes to her office rather than her home...same city and state in both addresses, just a different street. And it resulted in a case. Item was delivered. Buyer said it wasn't, and asked for a replacement. eBay refunded the buyer and also let Lindey keep the money.
https://www.youtube.com/watch?v=GM41OYlFoz0

Typos courtesy of Lithium.

jonathankirkland · ‎10-01-2017

I do not agree with the others.

Regardless of what amount the sale was, sending the item to any address besides the address the payment came from is just asking for trouble later.

Don't you just love how everyone else is so generous with your $8 OP? It's really polarizing, LOL

jonathankirkland · ‎10-01-2017

@stoneledge wrote:
Coincidentally this video just came on my YouTube this morning. Seller / vlogger Lindey Glenn describes a situation where the buyer asked for delivery of $80 shoes to her office rather than her home...same city and state in both addresses, just a different street. And it resulted in a case. Item was delivered. Buyer said it wasn't, and asked for a replacement. eBay refunded the buyer and also let Lindey keep the money.
https://www.youtube.com/watch?v=GM41OYlFoz0

Yep, this is exactly what you are opening yourself up to when sending to a different address than the one you received the paymet from. And I think in most cases, ebay will refund the buyer with your money, not their own money.

stoneledge · ‎10-01-2017

Thanks for the replies from 3 of you so far.

Given that the protection is there no matter what as you all agree, does the info in the spoiler make you think differently about the situation (even if you come to the same conclusion?)... If it were a higher $ sale, would the info in the Spoiler make a difference to you?

Typos courtesy of Lithium.

lookng2015 · ‎10-01-2017

nope. I never look at that stuff

They pay I ship

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley

jonathankirkland · ‎10-01-2017

@stoneledge wrote:
Thanks for the replies from 3 of you so far.

Given that the protection is there no matter what as you all agree, does the info in the spoiler make you think differently about the situation (even if you come to the same conclusion?)... If it were a higher $ sale, would the info in the Spoiler make a difference to you?

I am generally suspcious of a buyer who makes a brand new account and buys from me first thing.

In my case I believe I have a justified reason to be paranoid since I sell electronics. But what I discovered so far from ALL of these people buying with new accounts is that in my case they were foreigners using freight forwarding services, and they all paid by e-check in hopes I'd ship before the payment cleared, which of course I did not.

Anyhow, I've put a stop to all of that nonsense now by requiring immediate payment.

As I said, any amount can be scammed, just because it's a lower dollar amount doesn't mean that you should treat it any differently. I just know that I would never agree to send to any address other than the one that is on the Paypal.

stoneledge · ‎10-01-2017

@lookng2015 wrote:
nope. I never look at that stuff

They pay I ship

unclear. pronouns aren't your friends.

what do you mean?

Typos courtesy of Lithium.

siayan · ‎10-01-2017

I say live dangerously, life is all about taking the big chances. Ship it.

____________________________________________________________________
Prov 20:14 It is naught, it is naught, saith the buyer: but when he is gone his way, then he boasteth.

stoneledge · ‎10-01-2017

@jonathankirkland wrote:
I do not agree with the others.

Regardless of what amount the sale was, sending the item to any address besides the address the payment came from is just asking for trouble later.

Don't you just love how everyone else is so generous with your $8 OP? It's really polarizing, LOL

Haha. I thought there'd be some differences of opinions on this one. Interesting to see how different sellers handle these situations and choices.

Typos courtesy of Lithium.

siayan · ‎10-01-2017

This is a joke but for $2 I'll give you insurance.

____________________________________________________________________
Prov 20:14 It is naught, it is naught, saith the buyer: but when he is gone his way, then he boasteth.

lookng2015 · ‎10-01-2017

You asked.......

I looked at the order and saw the buyer had Feedback Score = (0)....

and suspected that that was an error becasue of the Bug in Seller Hub new Orders page that shows about 25% of Buyers with only the BuyerUsername, not their full name, and an incorrect Feedback Score =(0), so that I see (0) all day every day and 99% of those are due to an eBay bug. But I digress...

Clicking through to the buyer, I see that his Feedback Score really is (0) and that he joined eBay that day. The same day.

I told you - I never look at that stuff so it makes no difference to me.

Clear enough now?

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley