Buyer requests cancellation

[effie*s_trinkets]

Hi. I just had a sale. 4 min after I accepted the offer, the buyer requests cancellation, without explanation. BUyer is not new.

Is this normal? Should i just accept , or ask why ? Are sellers just supposed to cancel when buyer asks?

of course I will block him after this.

thanks!

[helloandgoodmorning]

The buyer probably saw a cheaper listing alert from eBay after they paid. Cancel the transaction and move on. It's not good to force a buyer to complete a transaction they don't want - it can cost you even more in the end.

[kensgiftshop]

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@effie*s_trinkets wrote:

Are sellers just supposed to cancel when buyer asks?

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If a buyer request to cancel an order, you'll save yourself a lot of headaches and trouble if you cancel the order..

[pburn]

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@helloandgoodmorning wrote:

The buyer probably saw a cheaper listing alert from eBay after they paid. 

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I'm a pretty low-volume buyer--maybe ten or twelve items each month--but I've never seen one of these cheaper listing alerts that everyone talks about. I think they'd be a very handy thing for me to see. Where do I sign up?

[ohnojoey]

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@effie*s_trinkets wrote:

Hi. I just had a sale. 4 min after I accepted the offer, the buyer requests cancellation, without explanation. BUyer is not new.

Is this normal? Should i just accept , or ask why ? Are sellers just supposed to cancel when buyer asks?

of course I will block him after this.

thanks!

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If you cancel, just make sure it's "buyer requested." to get your fees back. You should accept their request in my opinion, because forcing a buyer to purchase at this point would probably turn out badly for you even though you did everything right.

[helloandgoodmorning]

@pburn- I get the notices somewhat regularly. Sometimes it's in my e-mail and sometimes it's shown on eBay after I make a purchase. I don't know what setting triggers it.

[fern*wood]

There is really no point in asking why, since it makes no difference.

[castlemagicmemories]

Sadly many don't subscribe to the line of thought that your bid is a binding contract, you have committed to the purchase, etc., which is what you have run up against here, so I understand your concern.  It's like, what just happened?

But buyers don't have to justify their request or give you a reason.  I concur with previous posts, just accept it as buyer requested, block,  relist, and move on.

Sorry you ran into this.

[extraordinarilyyou]

No, it is not normal. The easiest thing is to accept the cancel transaction request. Before you block the buyer, look at the purchase history and feedback left for other sellers. If it solid, you may just want to forgive the remorse. I'll venture ebay showed them a better deal after checkout that they couldn't pass up. One of the bad things about eBay right now - they will literally push buyers to someone else.

[tracdea1]

Honor the cancellation or deal with the return.

[effie*s_trinkets]

I just discovered this same buyer has done the same thing to me twice, on my older seller account. so, it seems they do it a lot. Of course the feedback won't reflect it.

[tracdea1]

Buyers get flagged for too many cancellations or returns. Their buying power may become limited then they'll be on here wondering why.

[tlar]

Cancel the sale, then if you want put the person on your blocked buyer list. No telling if they found something cheaper or make a habit of buying then asking to cancel sale.

[turtlehouse47]

If a buyer requests to cancel, just do it and relist the item. If you decline the cancel request and send anyway, they'll likely leave you negative feedback and file a Paypal return claim regardless. It's less hassle to just give in right away. Typically they have 1 hour after purchase to do this but they can still technically request it by message up to the point you ship the item out. They are also no longer required to state a reason. It seems to happen lots with buyers who impulse buy and have immediate buyer's remorse or someone who found it cheaper after purchase. They probably do not know however that Paypal will tie their money up in "pending" status for 3-5 days before the refund clears back to them.

[kensgiftshop]

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@pburn wrote:

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I'm a pretty low-volume buyer--maybe ten or twelve items each month--but I've never seen one of these cheaper listing alerts that everyone talks about. I think they'd be a very handy thing for me to see. Where do I sign up?

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I've seen them before.

I even get them by email sometimes if I look at an item. I'll get an email and it'll say something about me looking at an item and thought you like to know, you can get it cheaper, and it'll have a few cheaper items listed.