eBay

eclecticeducator · ‎11-11-2020

Here is my dilemma. I shipped a set of books to the Virgin Islands. The buyer chose media mail. Needless to say, the estimated time of arrival that ebay gives is inaccurate, especially with the Covid issue. The tracking states that the item has been delayed and will arrive late but is still in the system to be delivered. It has only been 3 week, and from what I have read, deliveries to PO boxes in the Virgin Islands are taking 4 to 6 weeks---even, during the best of times, media mail can sometimes take this long. Problem: the buyer has requested her money back because the item hasn't arrived. If it was documented as lost or missing, I wouldn't have a problem refunding the money. However, refunding her now would mean she gets the books, if they arrive, and never paid for them. Ebay's system states I have to refund within 3 days. Should I just refund or should I have ebay close the case with no seller resolution and ebay refunds the money; so that if the books arrive, I can at least try to have ebay refund my money since it sent the refund, despite the explanation that it was only delayed in transit and not lost?

kamgunas_0 · ‎11-12-2020

HI,

i am new to this platform... however i can memorize the basics or policies of ebay which i read and the answer made here is perfect in regard to the issue faced.

Thanks for helping like this to the community by an huge experienced one..

Best Regards...

pjcdn2005 · ‎11-12-2020

But sending the buyer a message whether it through the ebay message system or through the claim won't give the seller any more time as ebay does not consider that a 'response'. The only response they consider is tracking showing that the item was delivered or a refund.

A message might convince the buyer to wait a little longer but they could as easily ignore the message and ask ebay to step in.

eclecticeducator · ‎11-20-2020

Thank you. I did all that, to no avail; and yes, it was to the US Virgin Islands. I had the choice to refund or ebay was going to do so. So, I ended up refunding the buyer since the buyer never responded to my request to please wait. And, guess what???? Yes, 5 weeks later, tracking shows the item has been delivered. Now let's see if she either sends the items back or pays me. I am quite upset that ebay didn't wait since the USPS tracking only showed a delay and not missing.