eBay

depave-13 · ‎06-03-2020

I sold a vintage 1940s watch a week ago. In the listing I stated no returns and sold the watch as running. However, I stated in the description that although the watch was working it could use some work. Well, the buyer got it and left positive feedback however now they say it isn't working anymore after they wound it up and want to return it. Am I stuck with allowing the return?

How can I avoid this in the future? Should I have sold the watch as is? This is the first return that has been requested in my new selling career...

lex-talon · ‎06-03-2020

How can I avoid this in the future? Should I have sold the watch as is? This is the first return that has been requested in my new selling career...

No such thing as "as is". It should be listed for parts & not working.

kensgiftshop · ‎06-03-2020

@depave-13 wrote:
Should I have sold the watch as is?

There isn't any "sold as is" on Ebay.

If buyer is claiming the watch is defective and filed an INAD, accept the return and provide a return shipping label and refund once you get something back.

Have A Great Day.

go.click.buy · ‎06-03-2020

Even if you say you don't accept returns they can still open up a return via eBay's 30 day money back guarantee.
Sadly there is no such thing as 'as is'
You have to accept the return 😞

pinksakura2000 · ‎06-03-2020

Since you mentioned that you are a new seller, I highly recommend you to take time to read the eBay Buyer Protection:
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...
In sum, if the buyer wants to return the watch for whatever reason, you will have to pay for the return shipping and fully refund the transaction. Even if you don't refund, eBay will forcefully refund the buyer by charging your creditcard/bank account if the buyer files the claim.