Buyer reporting a problem after shipping

[elihow-27]

I recently sold a PS5 on here and I shipped the PS5 yesterday but today I am getting a notification that the buyer opened a report saying they haven't received their item and requested a refund. The report went in the buyer's favor and now they're getting a free PS5 because they are receiving a refund. How can I fix this if there is any way to do so?

[southern*sweet*tea]

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@mandisattictoyz wrote:

Actually you can appeal and show it was delivered and eBay will give you your money back with zero recourse to your account.  It amazes me how much info on these forums is fiction.  If people really knew how the eBay system worked, you’d never ever get scammed, never get negative feedback, and eBay will always have your back.  eBay is the most seller friendly platform period.  They will take care of you if you know the policies. 

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That only works if the seller responded in the case and somehow lost - SNAD comes to mind.

If they ignored the case, there is no appeal.  (at least that's my understanding)

[mandisattictoyz]

Compared to Etsy, amazon, Walmart.  The other big 3 selling platforms.  eBay is definitely 100000% more seller friendly than any of those other big 3

[mandisattictoyz]

Just go to seller help, at the top, then contact us on the bottom, seller, account, appeal or select something along those lines, then a little box appears to email customer service.  Just state in simple lamens terms what is the issue.  I always have it resolved within 8-12 hours

[soh.maryl]

Can you return and explain in better detail how knowing how the system works could allow a seller to never ever get scammed and never get negative feedback?  

[wrong66]

All I need to read is "PS5" to know that a transaction has gone south.

[mandisattictoyz]

All eBay wants is the customer to be happy, and for absolute procedures and policies to be enforced to a “T”.  So if you accept a return and they claim snad, just disagree and explain that they used it or opened it, and you feel a 20% restock fee applies or more or less.  Hell I charge a 50% restock fee since I can no longer do so on any other platform because it is all regulated.  This always gets closed in your favor in which the buyer can no longer leave feedback.  If it is a box of rocks they return don’t refund anything and ask eBay to step in.  I am a top rated seller and I know I get way more of a leeway on this stuff than non top rated sellers.  But eBay is the friendliest seller platform if you just follow policy, then make it work to your advantage.  If a customer opens a return for snad just accept it, then lay into them later about how it isn’t.  Then charge a restock fee and report them.  I always win mine and eBay refunds the customer the rest of the money you withhold without any impact to your account.  I don’t put up with sly customers.  If they want to nitpick every detail on an item then that’s them.  I don’t put up with it.  I spend 45 seconds taking 6 or more pics, spend 60 seconds to list it and move on, with 5 platforms, and many many items I don’t have time to nitpick.  If you want to be that way go to a flea market if you can find it.  Otherwise, I know you probably can’t find and I have it.  I am a humble person don’t get me wrong.  But I work too hard to get taken advantage of and I know shipping costs always win in the end.  I make sure I get some kind of revenue back for the customer using me.

[dbfolks166mt]

     I only use one of the three you mentioned but I also use several others that I find MUCH easier and involve less risk and less fees than eBay. As a buyer eBay is pretty far down my list these days. There are about 12-24 million ecommerce sites out there these days depending on how big a picture you are looking at but to make the statement mandisattictoyz made I just found to be funny especially from a seller who has been on eBay for just 3 years.

     To claim "you can never ever get scammed, never get negative feedback, and eBay will always have your back.  They will take care of you if you know the policies. "  is pure balogna to most seasoned sellers. 

[albertabrightalberta]

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@fab_finds4u wrote:

The auction ended on April 6 with 6-8 days delivery. 

If you waited 6 days to ship no wonder they filed a case. Did you even get signature delivery?

If you just mailed it yesterday there's a chance you can get the package intercepted and returned to you. You need to hurry ASAP and use USPS Package Intercept or else they'll end up with a refund and the package.

The next time do not sit on the package. Your handling time starts when the buyer  pays eBay and eBay says awaiting shipment. 

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Description states "next day delivery."

[itsjustasprain]

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@mandisattictoyz wrote:

If a customer opens a return for snad just accept it, then lay into them later about how it isn’t. Then charge a restock fee and report them.  I always win mine and eBay refunds the customer the rest of the money you withhold without any impact to your account.

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That whole story might be slightly more believable if one does not look at your feedback. You have no fewer than 10 feedback revisions in addition to Neutrals that look argumentative - in one case the buyer complains of you cancelling a sale and saying that the buyer requested it when he did not. Your sole answer in that case was to call him an idiot. 

[albertabrightalberta]

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@mandisattictoyz wrote:

 It amazes me how much info on these forums is fiction.  

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Speaking of fiction..........

[albertabrightalberta]

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@mandisattictoyz wrote:

 If people really knew how the eBay system worked, you’d never ever get scammed, never get negative feedback, and eBay will always have your back. 

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^^^ This from someone who was lucky enough to get a neutral (instead of the well-deserved neg) for cancelling a transaction and blaming it as "buyer requested" in order to avoid a ding. 

Yeah, that's abiding by ebay policy.  NOT!

Sorry for the OT tangent but I had to comment. 

[albertabrightalberta]

How does a newbie get to sell so many high fraud and highly faked items without restrictions? 

[dbfolks166mt]

     That 50% you are getting is not a restock fee it is what eBay covers certain TRS for on returned items if they meet eBay's conditions. If it's a box of rocks and you refund nothing eBay is still going to refund the buyer you may just not be the one paying for the refund. You have only been on this site for three years selling. Come back after 20 and tell us nothing has changed. 

     You can also make the claim about eBay after you have utilized every one of the millions of ecommerce sites that are out there. .I use a couple that I know for a fact are much easier to utilize than eBay. But policy prohibits me from naming those. 

[katzrul15]

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@southern*sweet*tea wrote:

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@mandisattictoyz wrote:

Actually you can appeal and show it was delivered and eBay will give you your money back with zero recourse to your account.  It amazes me how much info on these forums is fiction.  If people really knew how the eBay system worked, you’d never ever get scammed, never get negative feedback, and eBay will always have your back.  eBay is the most seller friendly platform period.  They will take care of you if you know the policies. 

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That only works if the seller responded in the case and somehow lost - SNAD comes to mind.

If they ignored the case, there is no appeal.  (at least that's my understanding)

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That is correct.  No appeal for a Seller that e-Bay stepped in and resolved on their behalf.   What e-Bay decides, is final.  Seller loses all ability because they chose to not respond to their Buyer and e-Bay was forced to.

Not fiction at all.  Many facts stated on these boards daily.

[katzrul15]

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@dbfolks166mt wrote:

     That 50% you are getting is not a restock fee it is what eBay covers certain TRS for on returned items if they meet eBay's conditions. If it's a box of rocks and you refund nothing eBay is still going to refund the buyer you may just not be the one paying for the refund. You have only been on this site for three years selling. Come back after 20 and tell us nothing has changed. 

     You can also make the claim about eBay after you have utilized every one of the millions of ecommerce sites that are out there. .I use a couple that I know for a fact are much easier to utilize than eBay. But policy prohibits me from naming those. 

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Abd the 50% is subject to limitations that are also clearly spelled out in e-Bay policy. 

And yes, there are easier platforms for a Seller as regards ultilization/protections, etc.   RL comes to mind....

The OP has enough issues, adding mis-stated as "facts" makes it worse.  Re-stocking fees are not allowed by a Seller.