eBay

weyland_pubs · ‎09-14-2023

Shipped the item (from the US) to the UK on July 8.

Buyer filed for refund in August, granted by Ebay.

Item finally delivered on September 12.

Fast-talking ebay "help agent" said, "Don't worry."

Got the bot answer back immediately from Ebay: "After reviewing this case, we decided to keep the original outcome. We weren't able to grant your appeal because we determined the original decision was correct."

Any suggestions on how to get the money back that is due me?

The US Post Office does not allow for refunds, if filed more than 60 days after original shipping date, and does not give refunds for Priority International. The Post Office website, to which I was referred, is a pathetic joke, with dead ends, non-working "clickable" URLs and self-contradictory information. My one trip to the PO resulted in an antagonistic supervisor who finally "investigated the tracking" by sending an inquiry to Des Moines. LOL! Sending an inquiry to Des Monies must be some kind of PO "inside joke"?

Any suggestions, besides the obvious one?

albertabrightalberta · ‎09-14-2023

When the buyer filed INR, did you reply with the tracking number?

Was there movement? Did ebay allow extra time for delivery?

When the refund was issued, did you do it voluntarily or did the buyer escalate and ask ebay to step in?

I was of the understanding that if a refund was issued for INR and tracking shows delivery, your appeal should be granted.

albertabrightalberta
Volunteer Community Mentor

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just-me · ‎09-14-2023

If it has been 30 days or less from the time the refund was issued the appeal should have gone in your favor. If it is past 30 days, I think you are out of luck.

slati_2013 · ‎09-14-2023

Why do you expect the USPS to refund you? They delivered the item. It could have arrived in the UK within a week and was delayed through customs. The USPS is not party to eBay policies. The item got delivered. It does not matter if it took 60 days. Your job as a seller is to chose the best shipping method to get the item to the buyer. You chose the USPS. They delivered the item.

This is between you and the buyer. Some buyers are honest and will pay up if the item is delivered late and they were already refunded. Many won't. As it goes, it is the cost of doing business. I know it is not what you want to hear but eBay and the USPS don't owe you anything.

albertabrightalberta · ‎09-14-2023

When the buyer filed INR, did you reply with the tracking number?

Was there movement? Did ebay allow extra time for delivery?

When the refund was issued, did you do it voluntarily or did the buyer escalate and ask ebay to step in?

I was of the understanding that if a refund was issued for INR and tracking shows delivery, your appeal should be granted.

albertabrightalberta
Volunteer Community Mentor

weyland_pubs · ‎09-14-2023

@slati_2013 wrote:
Why do you expect the USPS to refund you? They delivered the item. It could have arrived in the UK within a week and was delayed through customs. The USPS is not party to eBay policies. The item got delivered. It does not matter if it took 60 days. Your job as a seller is to chose the best shipping method to get the item to the buyer. You chose the USPS. They delivered the item.

This is between you and the buyer. Some buyers are honest and will pay up if the item is delivered late and they were already refunded. Many won't. As it goes, it is the cost of doing business. I know it is not what you want to hear but eBay and the USPS don't owe you anything.

yeah, it's my fault. I trusted people to be honest.

yeah, i went to McDonalds, and i ordered some Fries, and they were delivered, 2 days later. But Mickey D told me to **bleep** off when i requested a refund.

Don't waste any more of my time.

weyland_pubs · ‎09-14-2023

For anyone else, and Ebay, who seems to have trouble understanding common business practices established on this planet over the past several thousand years, let me summarize:

i do not agree with Ebay's attempt, in 2023, to revoke the agreed-upon rules of common business practice. Such rules, guidelines for ethical business practice, have been in existence throughout planetary civilization, for several thousand years. But ebay has decided it is superior to such ethical guidelines?

The buyer ordered an item. The seller delivered the item. EBay steps and iINTERFERES with the transaction - takes the money from the seller and gives it to the buyer.

Ebay does have the right to steal my money.

Ebay does not appear to know RIGHT from WRONG.

Ebay is based In California, where stealing is legal, so I can understand Ebay's false POV. But most of us, especially the victims of theft, do not agree with it.

The buyer has their item, I am out $350. Why am I obligated to send a $350 "gift" to some antagonistic stranger who lives in Europe?

The least Ebay could do would be to ask the buyer to PAY for what he/she/it/them received, but Ebay is "too busy" to even communicate with the buyer and inform them of their OBLIGATION to pay for what they ORDERED and was DELIVERED to them.

When Ebay, supposedly a "business," sets a precedent and establishes that it is acceptable to STEAL from sellers, to STEAL from Ebay's own paying customers, then EBay is setting itself up for its own extinction. If you don;t follow established rules of business, then such corruption will lead to eBay's rapid decline and end.

Please, do not try to justify Ebay's flat-out, very clear THEFT of my money. It is very easy for eBay to send an updated invoice to the seller, and demand payment.

robbie31415 · ‎09-14-2023

It's not theft because it's a policy you agreed to when you listed the item.

If you don't agree with the terms for the service you are using then you should discontinue using the service.

You can't just make up your own rules on someone else's platform.

weyland_pubs · ‎09-15-2023

@robbie31415 wrote:
It's not theft because it's a policy you agreed to when you listed the item.

If you don't agree with the terms for the service you are using then you should discontinue using the service.

You can't just make up your own rules on someone else's platform.

Clown world.

Ebay can not create new woke "rules" that violate and destroy commonly agreed-upon, legal, eons-old accepted business practices. Such as THOU SHALT NOT STEAL. Any more than HATO will continue tio get get away with bombing any country it pleases. The end of result of unethical behavior is chaos.

THEFT is theft, whether you call it "ebay policy" or "chocolate cake." It's still THEFT.

Ebay is not a "service." It is a corporation. A greedy, $billion dollar monopoly in its area of business. It facilitates the import of goods from China which undercut US sellers. It is unethical to US-based sellers and also to the US economy. Its ethics favor China, not my country. it allows China to sell with free shipping, whereas US sellers have to pay full postage price when they ship items. This is unethical behavior towards individual sellers and to the USA.

weyland_pubs · ‎09-15-2023

@robbie31415 wrote:
It's not theft because it's a policy you agreed to when you listed the item.

So it's okay to steal when you define it as a "policy"?

If you don't agree with the terms for the service you are using then you should discontinue using the service.

Ebay is a monopoly - it must allow all users and treat them in an ethical manner

You can't just make up your own rules on someone else's platform.

Ebay can not make up their own rules that violate legal norms of doing business

robbie31415 · ‎09-15-2023

Obviously you don't want any real discussion, so it's pointless to continue.

But yeah, not theft. Simple as that. Not the echo chamber you might have wanted, sorry about that.

🙂

brightlightbookseller · ‎09-15-2023

Being rude to people trying to help you never ends well. Or starts well. Or goes well in the middle.

weyland_pubs · ‎09-15-2023

@brightlightbookseller wrote:
Being rude to people trying to help you never ends well. Or starts well. Or goes well in the middle.

It was never trying to "help" me, unless you consider "help" to consist of "You're wrong", insults and insincerity.

brightlightbookseller · ‎09-15-2023

I guess your version of help is coddling and saying "poor you, you're absolutely right"? There's nothing you can do. Move on.

weyland_pubs · ‎09-15-2023

Bottom line is:

1. Seller sold an item

2. Buyer paid for the item

3. Ebay interfered in the transaction - took the money from the seller and give it back to the buyer.

4. Ebay now denies any responsibility.

5. Buyer refuses to pay for or return the item.

Anyone who thinks this is a valid or legitimate way to do business needs to find a new planet.

brightlightbookseller · ‎09-15-2023

You left out the part where it wasn't delivered by the estimated delivery date, therefore failing to meet the terms of the contract the seller made with the buyer.