eBay

awolfe27 · ‎06-02-2017

Buyer says "

The LCD display IS IN BAB CONDITION, WORK BOT IS NOT CLEAR, TWO WIDE LINE TOP TO BOTTOM. YOU SAY FOR PARTS OK. BUT NOTHING ABOUT THE DISPLAY WAS DAMAGE DO YOU HAVE ANOTHER ."

item is 292127979047

Do I ignore or reply? I don't want negative or neutral feedback for a item I clearly stated was for parts/not working...

Buyer has 528 100% feedback, seems to leave mostly positive. Only a neutral and negative he's left in the past 200 for cancelations.

impalajohnny · ‎06-04-2017

You are correct Emerald, altering the item would disqualify buyer protection in a SNAD claim assuming things go as per stated policy. But if I am reading correctly there is no snad claim yet only messages. The buyer is shaking the tree to see if any money falls out and OP is trying to resolve with diplomacy.

tiramisu41 · ‎06-04-2017

@awolfe27 wrote:
Update: I replied
"
Your previous message
How did you get it to turn on? I couldn't get it to boot up so I have no idea what condition the screen is couldn't see any lines you describe cause it wouldn't boot up"

He replied:
"Yes, I turn on. The EPROM fail and was replaced, the shop we have is the best Radar and GPS repair in the nation., we do this for the Navy for a long time. if you want a photo I can send you one. the price was too high. retail going to be too high with bad LCD, maybe imposable to sale. Did you can lower the price?"

I really don't want to work with him. He made assumptions about my listing, took the item apart and made internal modifications, and wants a discount now...?

@awolfe27 - Are all the communications you had with him within eBay's internal messaging system? If so good, as you might need it for documentation purposes if the buyer files a case or request for return so don't delete it.

It's a good thing you asked him how he managed to get the unit to boot up as he confessed some useful information that may be helpful to you.

eBay's Money Back Guarantee requires the buyer to return an item in the same condition as it was received. Since the buyer admits he has made modifications to the unit, it is no longer in its original condition which is strike one in your favor.

Strike two is the fact that the guy is asking you to "lower the price" after the sale was completed. There is no way for you to do that "legally" except to offer him a partial refund. And technically, you have no obligation to offer him a refund of any kind since by modifying the item he has no rights under eBay's MBG.

So, up to you how to proceed. You can ignore him which may goad him into opening an "Item Not As Described" (INAD) case anyway. If so, you should be able to get eBay to close that in your favor because the guy admitted he's taken the thing apart and replaced parts and you have proof.

Or, you can message him back and tell him unfortunately you cannot offer him a full or partial refund as under the terms of eBay's Money Back Guarantee program the item must be returned to the seller in the same condition as it was received by the buyer. Since he made repairs/modifications to the unit he voided the coverage MBG provides which includes issuance of a full or partial refund.

That may be enough to make him go away. If not, he may still try and file an INAD case. As I said earlier, you should be able to get that decided in your favor based on the conversations you two had about the item after delivery.

Either way, add the guy to your Blocked Buyer List before you do anything else. While it won't prevent him from messaging you about *this* purchase, it will prevent him from bidding or buying any of your *other* items in the future.

HTH

retrose1 · ‎06-05-2017

The item was correctly list as for parts - not working. The buyer can not legitimately complain that it doesn't work.

johnny, I loves ya, but I'm sorry, if it doesn't work, the description only needs 2 words - doesn't work. Anything extra and you get the OP's buy-uh-scammer who will complain that this thing that they didn't mention having a problem doesn't work.

OP, send the buyer something like this.....

Dear buyer, I am sorry that you are unhappy the item does not work for you. The listing was filed in the FOR PARTS/NOT WORKING condition which ebay allows and offers no guarantee on.

You

Do NOT continue to talk to him, do not mention that he altered the item, save that tidbit for when he files a case. And do not say anything about returning the item - if he returns it, you will get an item that will be fully stripped of any usable parts and replaced with his broke junk.

If he files a case, then immediately come here to get instructions on how to deal with it before you do anything. A quick phone call to the right ebay CS should take care of the problem, but you have to know what to do and who to ask for, as some CS will only make your problem worse.

(*Bleep*)

tunicaslot · ‎06-05-2017

I agree with johnny - whether he's a flipper or not - this is what the OP described:

A 182c for parts/not working and no returns. It beeps once when turned on, so tried to reflash it by putting a update card in its memory slot and got the screen to turn on and say 'software loading' forever... gave up and listed it here for parts.

If I as a buyer knew what the problem was and could fix it so the item was again usable by myself or someone else - only to find that the display itself was all goofed up and not mentioned - I'd be PO'd. I don't think the buyer is a scammer but a flipper who paid more than he would have if all the information was described.

The only reason the item is not in the condition in which it was sent was because the buyer fixed the problem in the description. So if returned - it's actually in better condition than when it was sent.

People will disagree - but either say return for refund or give him a partial as even tho it was for parts - not working - you opened the door to it's condition by putting in how it would beep but not power up.

awolfe27 · ‎06-05-2017

Thanks guys, I told him I can't offer a discount. I suggested perhaps the screen ribbon isn't seated properly or was damaged when his 'shop' disassembled and reassembled it. I also gave him permission to use my pictures if he wants to relist it and recoup his costs.

a_c_green · ‎06-05-2017

@awolfe27 wrote:
I don't feel it's misleading. It wouldn't boot up for me. Just a black screen. If the buyer knows how to get it to boot up, I don't know how he did it.

I don't disagree that it was correctly listed for parts only; however, you didn't describe a black screen at all. In fact you said this: "It beeps once when turned on, so tried to reflash it by putting a update card in its memory slot and got the screen to turn on and say 'software loading' forever... gave up and listed it here for parts." So in other words, you did state that the screen was working, even if nothing else was; he's saying that the screen is defective (aside from whatever else is wrong with it).

I agree that in general, parts-only listings should be considered as just that. Unfortunately in this particular case, the buyer has found enough detail to hang a dispute on. I'm not arguing in his favor, really; I'm just pointing out that the description suggested that the one part he was interested in did not have any problems of its own.

awolfe27 · ‎06-05-2017

This guy keeps messaging me and sounds like he's now saying I misunderstood him about the 'TWO WIDE LINE TOP TO BOTTOM' and now making it sound like he's not happy with the screen coating or something... and saying he only sells to the military (why would the military be interested in 15 year old consumer grade marine gps?)....

"No you miss understanding the situatin.

The lcd have damage the dark film, is burned from the sun exposure. Lcd ribon is fine, owr lab repair gps and radar for mor than 30 years, we this damage all the time, but you hide the problem thinking can't be fixed, we also repair Rathion, Ray and Tatcan tech. I am the owner of the of this business. I personally posses 2M, FCC comm. Permit."

"I am not stilling to our customers. ...... We services DOD."

Not the best grammar either.

awolfe27 · ‎06-05-2017

Well he just left me positive feedback but in it claims I advertised it as a good display but doesnt work.... I'm thinking just let it be and stop talking to this guy.

rolenboy01 · ‎06-05-2017

Yeah they will use any little tidbit to put more money in their pocket or to get it to go in their favor, I've had people trying to get me to "admit things" before the sale even occured so they would have an out if the part they wanted to pilfer wasn't up to their specs.

a_c_green · ‎06-05-2017

@awolfe27 wrote:
Well he just left me positive feedback but in it claims I advertised it as a good display but doesnt work.... I'm thinking just let it be and stop talking to this guy.

Exactly. Unless or until he actually files a dispute, I'd stop responding. Your situation will not improve by continuing. Also, leave that soft positive feedback alone and do not post a reply to it. It will roll off to your second page of feedback soon enough, where no one will see it.