Buyer places bid, wins auction then immediately ask to CANCEL

[rosemary6525]

Buyer wins an auction then ask to cancel order          I suppose now EBAY has done away with unpaid item strikes for bidders / buyers????????          What happens if I just ignore?  Do he get unpaid item strike?    It used to NOT be this way   I have had MANY bidders never pay and it just cancels order eventually.   Guess this another underhanded ebay move to keep buyers who bid then not pay from getting unpaid item strikes and being unable to BID on items??????????????                    I assume now bids are TOTALLY meaningless 

[ryanrobyn]

what's sad about this is that the seller still has to pay 40 cents for the financial transaction

[kensgiftshop]

You can either cancel the order as buyer requested or wait 4 days, then cancel the order for nonpayment and give the buyer an unpaid item strike.

[ajs_coins_and_alchemy]

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@ryanrobyn wrote:

what's sad about this is that the seller still has to pay 40 cents for the financial transaction

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Not true @ryanrobyn If you cancel / refund in full you are refunded your 40c transaction fee. Seller isn't out a penny on transaction fees ... however seller may be out any ad or listing fees on the auction but that's a different story

[wastingtime101]

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@kensgiftshop wrote:

You can either cancel the order as buyer requested or wait 4 days, then cancel the order for nonpayment and give the buyer an unpaid item strike.

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Are you sure about that @kensgiftshop ? As far as I'm aware:

Seller can either accept or decline the current cancellation request. If they ignore it, the request will auto-decline after a couple days.

If the current buyer-requested cancellation is declined, the seller cannot cancel later for non-payment because the system only allows one cancel request per transaction.

So if the current cancellation request is declined then the sale will remain open until either buyer pays and seller ships, or buyer never pays and transaction times out.

This is a loophole in the system for buyers to avoid non-payment strikes.

To answer your question about whether eBay still applies non-payment strikes @rosemary6525 , the answer is yes, but only if the transaction is cancelled for non-payment. As explained above, that cannot happen on this transaction since the buyer formally requested a cancellation through eBay. Unless perhaps the buyer requested the cancellation through eBay messages instead of through the formal site cancellation request within first hour post-sale? If the request was just an eBay message then you can wait and cancel for non-payment in 4 days. If it was a formal cancellation request then see above for how it'll play out.

Also @ryanrobyn - why do you believe the seller is charged a 40 cent fee? Final value fees are not charged until the buyer pays, and this buyer has not paid.

[kensgiftshop]

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@wastingtime101 wrote:

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@kensgiftshop wrote:

You can either cancel the order as buyer requested or wait 4 days, then cancel the order for nonpayment and give the buyer an unpaid item strike.

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Are you sure about that @kensgiftshop ? As far as I'm aware:

Seller can either accept or decline the current cancellation request. If they ignore it, the request will auto-decline after a couple days.

If the current buyer-requested cancellation is declined, the seller cannot cancel later for non-payment because the system only allows one cancel request per transaction.

So if the current cancellation request is declined then the sale will remain open until either buyer pays and seller ships, or buyer never pays and transaction times out.

This is a loophole in the system for buyers to avoid non-payment strikes.

To answer your question about whether eBay still applies non-payment strikes @rosemary6525 , the answer is yes, but only if the transaction is cancelled for non-payment. As explained above, that cannot happen on this transaction since the buyer formally requested a cancellation through eBay. Unless perhaps the buyer requested the cancellation through eBay messages instead of through the formal site cancellation request within first hour post-sale? If the request was just an eBay message then you can wait and cancel for non-payment in 4 days. If it was a formal cancellation request then see above for how it'll play out.

Also @ryanrobyn - why do you believe the seller is charged a 40 cent fee? Final value fees are not charged until the buyer pays, and this buyer has not paid.

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It depends on how the buyer ask, if they did an actual request or just messaged the seller.

[inhawaii]

This is a common thing.

As others have said, cancel immediately (buyer requested) -or- wait 4 days then cancel (non-payment) which will give the buyer  a strike.

"Another underhanded ebay move"?

Just curious why are you doing business with such a unscrupulous company?

[fashunu4eeuh]

This is eBay—buyers hold all the cards here.

First, eBay encourages sellers to honor the buyer’s request (see Cancellation policy link below), especially if it falls within the first hour after the sale.

https://www.ebay.com/help/policies/member-behavior-policies/order-cancellation-policy?id=5298

Second, it is not a good idea to ignore such an immediate request, nor to refuse to cancel. That’s because attempting to force a now unwanted item on a recalcitrant buyer won’t end well for the seller—who could well find himself the victim of a bogus Not As Described claim if the unwanted item is shipped and delivered.

Policy does still state that a buyer with a winning bid has a binding contractual obligation to the seller. But in real-time practice, it remains in the seller’s best interest to cancel the transaction when it is buyer requested, and move on. Not As Described claims will be found in the buyer’s favor and sellers are stuck with return shipping costs and possibly Final Value fees not being reimbursed if the seller does not cooperate (and given a defect too).

For those sellers wishing to completely avoid non-paying buyers, one can list fixed-price with Immediate Payment Required (with no Best Offer). And also set up one’s Buyer Requirements at their strictest levels to block serial non-payers from having access to one’s listings. See link below for more info on BR.

https://www.ebay.com/help/selling/listings/creating-managing-listings/setting-buyer-requirements?id=...

[broto_64]

Why is there always another loophole, almost 30 years into the game and still ebay has these silly problems, this kind of a thing is really a joke. Oh let me guess, nobody saw this one coming and if they did it didn't do any good.

[rosemary6525]

SADLY feebay only place to get rid of stuff   sadly Marketplace not very good    I wish I could avoid ebay

[m60driver]

Not an uncommon situation.  Always best, regardless of circumstances, to cancel any sale upon the request of the buyer.  If this bothers you then list with a fixed price and not by an auction and such problems are solved.

And by the way, you might want to think about spending $10 at MIchael's craft store for some white foam board to serve as a background for your photos.

[ed8108]

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@rosemary6525 wrote:

SADLY feebay only place to get rid of stuff   sadly Marketplace not very good    I wish I could avoid ebay    I wish I could avoid ebay

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For some sellers being on eBay is similar to remaining in a unhappy marriage, because of those benefits you don't want to loose.

[rschissler]

You certainly could do a better job with your photos, by using a neutral background.

[brightlightbookseller]

No you can't.  If the buyer formally requested a cancellation within the 1 hour of the listing allowed, and it's not just a message from the buyer asking to cancel, then you lose the option to cancel for non-payment if you decline or ignore that cancellation request.

OP, just cancel, block if you feel you must, and move on.  Nothing you can really do in this situation, and shipping an item to someone who asked to cancel will never work out.

[ittybitnot]

As others have said, cancel immediately (buyer requested) -or- wait 4 days then cancel (non-payment) which will give the buyer  a strike.

@inhawaii

Not anymore.  So long as the formal request to cancel comes in on time, the opportunity for a seller to cancel for non-payment will never be an option.  It is the same if the request is declined or ignored.  Waiting 4 days to file the cancellation for non-payment will  not work. No more unpaid item strikes for buyers if they make the request on time, more non-paying buyers allowed.  

Maybe eBay should re-vamp the block sellers have block buyers with two UPIs in twelve months to include cancels by the buyer?   

So, as a buyer if you:

change your mind

find one cheaper

decide after a week of bidding you don't want it

don't have the money to pay

No fear of the UPI strike, just ask to cancel and nothing can be done to you if you don't pay.  Repeat this process as many times as you like.