Buyer paid, now wants to cancel the order

[shadowcabinets]

Buyer sent a best offer for the item I was selling which I accepted and then paid fo the item including postage. Buyer is now claiming his Daughter did this and he wants to cancel the sale.

Can I refuse the refund as I do not believe his story or should I refund the buyer but charge a fee for the refund?

[ebooksdiva]

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@shadowcabinets wrote:

Buyer sent a best offer for the item I was selling which I accepted and then paid fo the item including postage. Buyer is now claiming his Daughter did this and he wants to cancel the sale.

Can I refuse the refund as I do not believe his story or should I refund the buyer but charge a fee for the refund?

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Cancel the order stating buyer requested. If you refuse you could set yourself up for NEGATIVE feedback.

You can't charge a fee to cancel, that's rediculous. 

[714ricki]

If you haven't done anything with the order, then just cancel the order, relist, & move on. 

[1tuna]

its always in a sellers best interest to let a buyer out of the sale

I woud just cancel it and make a complete refund

you do not have to do this but if the buyer forces a return  then  you will have wasted shipping both ways.

@shadowcabinets 

[stainlessenginecovers]

Buyer can always just open a 'return' for the reason of 'not as described' and you will pay for the return shipping. Also note: there is no amount of 'evidence' you can present to have the 'not as described' defended. 

[albertabrightalberta]

Add the buyer's ID to your blocked bidder list too.

Whether his excuse is legitimate or not, why ship an item that you know that the buyer doesn't want and will probably want to return? All this "costs" you is a bit of your time and the $.30 fee. 

I'd rather a buyer request to cancel before I ship it than file a return request for a bogus reason that will cost me more money. 

[retro_entertainment_collectibles]

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@stainlessenginecovers wrote:

Buyer can always just open a 'return' for the reason of 'not as described' and you will pay for the return shipping. Also note: there is no amount of 'evidence' you can present to have the 'not as described' defended. 

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There ya' go again making sense... What are you trying make this place like Jurassic Park?  🤣😂🤣 😁😁🙄

[sextons-sweet-deals]

cancel per buyer's request. Relist the item (should be free) and entertain if you think you should block the buyer. 

[lakefor94]

As others have voiced, never ship an item a buyer does not want. That is just begging for a transaction debacle. 

[ms.rodriguez*]

Cancel and refund.  You know that if you ship this item, that buyer is going to ask to return it and you get stuck with the shipping cost.  It's not worth the hassle to deal with this type of buyer.  It could be true or maybe they changed their mind or found the item elsewhere for less.  It doesn't matter. Refund and block the buyer.  Relist it again.

[dolcetreasures]

Just cancel and relist, the buyer has essentially free reigns here. Otherwise it will cost you a lot more if they send it back on your dime or even worse, chargeback. 

[jame234]

You can ignore or refuse to cancel, but then you have an angry buyer on your hands that could open a fraudulent case or leave negative feedback, I would cancel per buyer's request.  You do not get a Defect, get your FVF credited and can relist.

[cardxcraft]

I firmly agree: cancel sale, refund and be polite.  I never force a sale...it's bad karma.  Also, my advice is not to block the buyer. 

.... happens, people make mistakes.

[allen1853]

Don't be ridiculous. Cancelling and issuing a refund at buyers request before shipping will cost you nothing. Ebay will contribute their fees and refund sales tax if any. Why ask for trouble by refusing? 

[fashunu4eeuh]

Restocking fees were disallowed on eBay several years back, so no, you cannot penalize a buyer for changing his mind or wanting to cancel because his underage daughter purchased without permission.

A seeming attitude of “its us sellers against them buyers” can lead one down a difficult path. Why doubt this buyer’s veracity?