Buyer opens INR case on "local pickup only" item that they never picked up.

[atikovi]

If I agree to refund will it be a defect on my account and he can leave negative FB, and if so can I tell him to cancel instead?

[Anonymous]

Ask buyer to cancel to get refund

[mr_lincoln]

@atikovi  I like @Anonymous 's reply but it may or may not be the correct approach unless there is a specific policy about that with Local Pick up items.  Was there correspondence between you and the Buyer after the sale?  Was there an attempt to arrange to have it picked up? I assume they used PayPal to pay for the item.  Whatever you do, make you do it before your reply time frame on the INR claim expires.  I would try to get more answers here before calling eBay.

To my knowledge there are no defects for you when you simply process an eBay Resolution Center claim ... you definately want to do this correctly so you get your FVFs credited back to your account.  Wish I had THE answer but am replying to bump your thread back up the list in hopes of more replies for you. 

[atikovi]

Buyer paid $55 with Paypal. He has been slow to communicate but said he would pick up last Saturday at 11am through Ebay messages, but never came. His contact info is from across the country so that was no surprise.

[tev4all]

---

@atikovi wrote:

If I agree to refund will it be a defect on my account and he can leave negative FB, and if so can I tell him to cancel instead?

---

There should not be any seller defect  for refunding through a timely refund during the  INR process.

Yes,  the buyer can still leave a Neg. FB if they choose. 

I am not sure if you are able to "ask the buyer to cancel" once the INR is started.

[lintbrush*]

Refunding through the INR will not give you a defect.  Only unresolved "requests" give you a defects (asking eBay to step in and found in buyer's favor).  

The buyer was wrong to do this.  They should've just asked to cancel.  They aren't supposed to be covered by the  MBG on a local pick-up that they failed to pick up.  I'd refund and report them for misuse of the MBG.

It's buried - you have to expand.  Click on the blue "+" next to Read Our Full Policy.  Then click on the blue "+" next to What's Covered

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

Not covered

• Local pickup items that were not collected by, or on behalf of, the buyer

[*coins]

---

@Anonymous wrote:

Ask buyer to cancel to get refund

---

The buyer cannot cancel the order. They get 1 hour after they win to request a cancelation.

[pburn]

---

@*coins wrote:

---

@Anonymous wrote:

Ask buyer to cancel to get refund

---

The buyer cannot cancel the order. They get 1 hour after they win to request a cancelation.

---

It was a BIN purchase, not an auction.

That being said, the buyer can't cancel now that s/he has opened an INR case.

[pburn]

---

@atikovi wrote:

If I agree to refund will it be a defect on my account and he can leave negative FB, and if so can I tell him to cancel instead?

---

I would direct you to this thread about the ins and outs of local pickup. Since a lot of the items you have listed involve local pickup, I think it would contain valuable information for you.

https://community.ebay.com/t5/Selling/How-to-prove-buyer-received-item-via-local-pickup/td-p/2736570...

Quoting from the moderator's response (message #28 out of 30):

"2. Is a buyer covered through an item not received claim related to a local pickup transaction?"

"The buyer would not be covered in an item not received case if there was not an indication of seller fault related to the item not received case. While a seller is protected if an item is not retrieved due to buyer fault, if your buyer made a mistake in purchasing a local pickup item or is otherwise unable to retrieve the item from you, a refund would be the right thing to do. I've never seen a situation where a seller was unwilling to take care of their customer when a mistake was made, but I include this statement for the sake of thoroughness."

[missjen831]

---

@lintbrush* wrote:

Refunding through the INR will not give you a defect.  Only unresolved "requests" give you a defects (asking eBay to step in and found in buyer's favor).  

The buyer was wrong to do this.  They should've just asked to cancel.  They aren't supposed to be covered by the  MBG on a local pick-up that they failed to pick up.  I'd refund and report them for misuse of the MBG.

It's buried - you have to expand.  Click on the blue "+" next to Read Our Full Policy.  Then click on the blue "+" next to What's Covered

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

Not covered

• Local pickup items that were not collected by, or on behalf of, the buyer

---

It’s not a reportable offense. It’s not written in the policy but the buyer can file an INR on a local pickup and they are covered by buyer protection. They will win the INR if there isn’t communication through eBay showing the item was picked up. The buyer isn’t misusing the MBG.

[lintbrush*]

@missjen831

It's written in policy that it isn't covered if the buyer fails to pick it up.  

While your statement be more in line with what actually happens, it's still misuse of the MBG according to the policy I posted and thus would be reportable.

[missjen831]

We’ll have to agree to disagree. The buyer hasn’t received the item yet. @Anonymous would this be considered abuse of the MBG?  If so, then it’s pretty crummy to let the buyer file an INR in this situation. 

[Anonymous]

---

@missjen831 wrote:

We’ll have to agree to disagree. The buyer hasn’t received the item yet. @Anonymous would this be considered abuse of the MBG?  If so, then it’s pretty crummy to let the buyer file an INR in this situation. 

---

Hi @missjen831, thanks for getting my attention on this. We do not consider it a misuse of the eBay Money Back Guarantee for a buyer to ask their seller for a refund. That is the intended purpose of the request they have made and the reason we provide this as an option. While we would not provide the buyer with a refund if asked to step in without evidence that the seller prevented the buyer from picking up the item, I do want to reiterate some context provided earlier in this thread of a conversation I've had before on this topic; if you are in possession of the item and your buyer has made a mistake in purchasing local pickup or otherwise cannot retrieve the item, refunding them is the right thing to do. Understandably you have been inconvenienced by this and I know that a seller's time is valuable and I do not mean to minimize the seller's side of this, I simply encourage resolving your customer's concerns.

A request made by a buyer is never an abuse of our system; they may be incorrect, which we would work to resolve with both parties but the purpose of a request is to ask for help and we always want our buyers to feel comfortable asking for help from their sellers.

[missjen831]

Thanks Trinton. That was my understanding as well. I see both sides here, the sellers Time was wasted and he’s out 30 cents but the buyer does t have their item (and it sounds like buyer is at fault). Doesn’t seem fair for the buyer to be out of luck as far as a refund goes. The option to cancel went away after 1 hour so I don’t think it’s reasonable to expect the buyer to know that he should contact the seller and ask to cancel in this situation; when he went to my eBay, the only option was to return the item. But again I see both sides and it seems to me neither side has done anything wrong here. Thank you!

[atikovi]

---

@tev4all wrote:

---

@atikovi wrote:

If I agree to refund will it be a defect on my account and he can leave negative FB, and if so can I tell him to cancel instead?

---

Yes,  the buyer can still leave a Neg. FB if they choose. 

---

So through no fault of my own, this buyer can still leave a neg? If that is so, what if I take my chances and decline to refund. There is a message he sent through Ebay that he is coming April 7th to get it.