eBay

dominicesposit0 · ‎07-14-2017

The buyer opened up the video game system saying it wasn't modded which was not said in any of the description. He reported it in his refund message that he opened up the system to check if its modded when it wasn't. Ebay won't side with me and told me to contact the buyer to make him cancel the refund

omgitlightsup · ‎07-23-2017

@rolenboy01 wrote:
The buyer had absolutely no reason to open the item whatsever, they put a game in it and test it if it works great if it doesn't open a SNAD case it's as simple as that, you DO NOT under any circumstances open the console to look for so called "mods" that were never mentioned and don't exist and then try to return the item because the mods that never existed weren't there.

I stated the main reason in my first post. If it was modified, you look to see if it was done right. If it's pre-owned, you inspect for latent damage. Failure to do so puts you at risk of the device failing later.

If a former owner of a car told you he'd replaced the transmission, you'd be prudent to have your mechanic inspect the work.

rolenboy01 · ‎07-23-2017

@omgitlightsup wrote:
@rolenboy01 wrote:
The buyer had absolutely no reason to open the item whatsever, they put a game in it and test it if it works great if it doesn't open a SNAD case it's as simple as that, you DO NOT under any circumstances open the console to look for so called "mods" that were never mentioned and don't exist and then try to return the item because the mods that never existed weren't there.
I stated the main reason in my first post. If it was modified, you look to see if it was done right. If it's pre-owned, you inspect for latent damage. Failure to do so puts you at risk of the device failing later.

If a former owner of a car told you he'd replaced the transmission, you'd be prudent to have your mechanic inspect the work.

It wasn't modded it was never claim to have been modded therefore there is no reason to check as such, as I've already stated YOU DO NOT have to open a game gear to test it you put a game in it and hit the on switch and see if it plays a game that's it.

omgitlightsup · ‎07-23-2017

@rolenboy01 wrote:
It wasn't modded it was never claim to have been modded therefore there is no reason to check as such, as I've already stated YOU DO NOT have to open a game gear to test it you put a game in it and hit the on switch and see if it plays a game that's it.

I explained that also, in my second or third post. It wasn't "modded" in video game parlance to play copied or out-of-region games. It was modified in that the OP had original parts replaced with new ones. OP stated this in this thread, and it was also stated in the item description. This is a well-known failure repair of the GG, and the quality of the work affects the unit's value.

rolenboy01 · ‎07-23-2017

@omgitlightsup wrote:
@rolenboy01 wrote:
It wasn't modded it was never claim to have been modded therefore there is no reason to check as such, as I've already stated YOU DO NOT have to open a game gear to test it you put a game in it and hit the on switch and see if it plays a game that's it.
I explained that also, in my second or third post. It wasn't "modded" in video game parlance to play copied or out-of-region games. It was modified in that the OP had original parts replaced with new ones. OP stated this in this thread, and it was also stated in the item description. This is a well-known failure repair of the GG, and the quality of the work affects the unit's value.

The buyer was angry it wasn't modified to play copied or out-of-region games, they weren't angry that about replacement parts, he NEVER claimed it was modded to play said games.

omgitlightsup · ‎07-23-2017

@rolenboy01 wrote:
The buyer was angry it wasn't modified to play copied or out-of-region games, they weren't angry that about replacement parts, he NEVER claimed it was modded to play said games.

Seriously, read all of the posts carefully. The buyer said it was scratched. There are no scratches visible in the photo. That's why the case leans toward the seller.

None of the other stuff is relevant in terms of eBay's policy.

omgitlightsup · ‎07-23-2017

I mean the case leans toward the buyer. Sorry bout that. SNAD is very easily pushed on sellers. eBay doesn't employ technicians who understand electronics but they know what "scratches" are.

The buyer may have buyer's remorse, I get that... but his weapon here is SNAD and it has nothing to do with a mod or lack thereof.

rolenboy01 · ‎07-23-2017

@omgitlightsup wrote:
I mean the case leans toward the buyer. Sorry bout that. SNAD is very easily pushed on sellers. eBay doesn't employ technicians who understand electronics but they know what "scratches" are.

The buyer may have buyer's remorse, I get that... but his weapon here is SNAD and it has nothing to do with a mod or lack thereof.

The fact still stands if it was scratched why did they open it exactly? scratches have nothing to do with electronic components being present or not.

Anonymous · ‎07-23-2017

@rolenboy01 wrote:
@omgitlightsup wrote:
I mean the case leans toward the buyer. Sorry bout that. SNAD is very easily pushed on sellers. eBay doesn't employ technicians who understand electronics but they know what "scratches" are.

The buyer may have buyer's remorse, I get that... but his weapon here is SNAD and it has nothing to do with a mod or lack thereof.
The fact still stands if it was scratched why did they open it exactly? scratches have nothing to do with electronic components being present or not.

YES, if the buyer thought it was scratched and therefore SNAD, they had no reason to disassemble it to check for anything. It wasn't until the buyer disassmebled the unit and found it was missing things not detailed in the listing they determined it was SNAD.

If I sell a decal and it has a spot on it, the buyer should contact me for a return. If the buyer then decides to cut the decal out and try to apply it, it is no longer in the same condition I shipped it in and therefore not returnable. The moment a buyer says... I cut into the decal, that's all the CSR needs to see to close the case in my favor.

deep-garnet-red · ‎07-23-2017

@rolenboy01 wrote:
The buyer had absolutely no reason to open the item whatsever, they put a game in it and test it if it works great if it doesn't open a SNAD case it's as simple as that, you DO NOT under any circumstances open the console to look for so called "mods" that were never mentioned and don't exist and then try to return the item because the mods that never existed weren't there.

Peope keep getting hung up on the word "mods". The buyer is returning because it was scratched.

deep-garnet-red · ‎07-23-2017

@Anonymous wrote:
@rolenboy01 wrote:
@omgitlightsup wrote:
I mean the case leans toward the buyer. Sorry bout that. SNAD is very easily pushed on sellers. eBay doesn't employ technicians who understand electronics but they know what "scratches" are.

The buyer may have buyer's remorse, I get that... but his weapon here is SNAD and it has nothing to do with a mod or lack thereof.
The fact still stands if it was scratched why did they open it exactly? scratches have nothing to do with electronic components being present or not.
YES, if the buyer thought it was scratched and therefore SNAD, they had no reason to disassemble it to check for anything. It wasn't until the buyer disassmebled the unit and found it was missing things not detailed in the listing they determined it was SNAD.

If I sell a decal and it has a spot on it, the buyer should contact me for a return. If the buyer then decides to cut the decal out and try to apply it, it is no longer in the same condition I shipped it in and therefore not returnable. The moment a buyer says... I cut into the decal, that's all the CSR needs to see to close the case in my favor.

Which has nothing to do with this case at all.

Anonymous · ‎07-23-2017

@deep-garnet-red wrote:
@rolenboy01 wrote:
The buyer had absolutely no reason to open the item whatsever, they put a game in it and test it if it works great if it doesn't open a SNAD case it's as simple as that, you DO NOT under any circumstances open the console to look for so called "mods" that were never mentioned and don't exist and then try to return the item because the mods that never existed weren't there.
Peope keep getting hung up on the word "mods". The buyer is returning because it was scratched.

Ummmmm no. I'm not hung up on the word mod.... I'm hung up on the word "opened" as in disassembled.

Anonymous · ‎07-23-2017

@deep-garnet-red wrote:
@Anonymous wrote:
@rolenboy01 wrote:
@omgitlightsup wrote:
I mean the case leans toward the buyer. Sorry bout that. SNAD is very easily pushed on sellers. eBay doesn't employ technicians who understand electronics but they know what "scratches" are.

The buyer may have buyer's remorse, I get that... but his weapon here is SNAD and it has nothing to do with a mod or lack thereof.
The fact still stands if it was scratched why did they open it exactly? scratches have nothing to do with electronic components being present or not.
YES, if the buyer thought it was scratched and therefore SNAD, they had no reason to disassemble it to check for anything. It wasn't until the buyer disassmebled the unit and found it was missing things not detailed in the listing they determined it was SNAD.

If I sell a decal and it has a spot on it, the buyer should contact me for a return. If the buyer then decides to cut the decal out and try to apply it, it is no longer in the same condition I shipped it in and therefore not returnable. The moment a buyer says... I cut into the decal, that's all the CSR needs to see to close the case in my favor.
Which has nothing to do with this case at all.

Sure it does. The buyer has alterred the condition of the unit and there is no way to know if they knew what they were doing or if they actually put it back together correctly. It is not in the same condition the OP shipped it in.

omgitlightsup · ‎07-23-2017

@Anonymous wrote:
YES, if the buyer thought it was scratched and therefore SNAD, they had no reason to disassemble it to check for anything. It wasn't until the buyer disassmebled the unit and found it was missing things not detailed in the listing they determined it was SNAD.

I agree with this. If the buyer found the scratches to be unacceptable, he had no reason to take it apart. Well, actually, I can think of one reason: "It sucks that it's scratched, but it might be worth it if I can use it to play out-of-region or copied games."

@Anonymous wrote:
If I sell a decal and it has a spot on it, the buyer should contact me for a return. If the buyer then decides to cut the decal out and try to apply it, it is no longer in the same condition I shipped it in and therefore not returnable. The moment a buyer says... I cut into the decal, that's all the CSR needs to see to close the case in my favor.

This, on the other hand, is irrelevant. Disassembling and reassembling the case does not permanently alter the machine. It does not change the condition the item was in.

Our seller shipped the buyer a GG that had been disassembled and had parts replaced. The buyer disassembled it, rendering it into a condition other than that in which it was shipped. He then reassembled it, rendering it back into the original condition it which it was shipped.

What people are getting hung up on here is the concept that taking the thing apart permanently altered it.

Seriously: Is this the first time you guys have ever heard of a buyer changing his mind, and then finding an excuse to return it?

rolenboy01 · ‎07-23-2017

of course have heard of false SNAD's but you shouldn't get to change your mind after opening an item to look for things that were never said to be there in the first place, for all we know he stole pieces off the board or broke off capacitors out of spite or god knows what else, the scratches are an excuse we know this but some seem to believe that was really his "true reason" for returning the item and we know it is not, he some how got it his mind something was included that was not that is "Demanding additional items or services that are outside of what is contained in the listing" in my book.

Anonymous · ‎07-23-2017

@omgitlightsup wrote:

Our seller shipped the buyer a GG that had been disassembled and had parts replaced. The buyer disassembled it, rendering it into a condition other than that in which it was shipped. He then reassembled it, rendering it back into the original condition it which it was shipped.

Seriously: Is this the first time you guys have ever heard of a buyer changing his mind, and then finding an excuse to return it?

Maybe, maybe not.

Is this the first time you've ever heard of using the buyers own words against them to win a false SNAD?