Buyer opened paypal case, escalated it, was found in my favor then he opened ebay case?

[usgamecollector]

A buyer opened an item not as described case on ebay and escalated it. I agreed to have the item returned to me for a refund. He never returned the item so paypal decided it in my favor. He then opened an ebay case for not as described. Is a buyer allowed to open a paypal case and then an ebay case? I know that you can open ebay, then open paypal, but i've never seen a paypal-> ebay case before.

[usgamecollector]

sorry mistake in the first sentence. He opened item not described case on paypal first. Then when it was closed he opened it on ebay.

[myboardid]

I haven't heard of it before, but evidently it can happen.  You couldcall eBay and see if they will remove it, but since it was a situation of the buyer not returning the item and not a case of Paypal denying the Not As Described part, I expect eBay will let the case continue.  I would suggest that you just treat it as if he had never opened the Paypal case at all. 

I'd guess he did this because in Paypal he would have to pay for the return, and through eBay, you will have to pay for it.  You need to decide if you want it back or not, and respond accordingly regarding the return. 

[odditiesandantiquities1]

---

@usgamecollector wrote:
sorry mistake in the first sentence. He opened item not described case on paypal first. Then when it was closed he opened it on ebay.

---

While PayPal's policy with eBay is clear in that once an eBay case is closed you can open a PayPal claim. I haven't been able to find anything in the reverse case in Ebay.

I think calling CS in eBay just to verify would be a good idea. If they do have a policy, ask them to point to where that is. Sometimes we find there are unwritten ones and you don't want to come across that.

[myangelandmyprincess]

[chrysylys]

But the buyer never got a refund that way.

It was decided for the seller and the item was never returned.

[odditiesandantiquities1]

---

@myangelandmyprincess wrote:

---

All that pretty much states is that a buyer cannot double dip when it comes to refunds. There just isn't anything clear that I've found so far that prevents it or allows it. I think a call to CS on eBay is necessary. Try calling around 10 and see if you can get an American CS.

[myangelandmyprincess]

But it doesn't say that it's only if the other method reimburses.   If says if they request using any other method a MBG will be automatically closed   

And that if they use another method that buyer is required to use only that to seek a resolution 

it it can be open to interpretation but it's what I would use if I called to try to get the case closed 

[d-k_treasures]

---

@odditiesandantiquities1 wrote:

---

@usgamecollector wrote:
sorry mistake in the first sentence. He opened item not described case on paypal first. Then when it was closed he opened it on ebay.

---

While PayPal's policy with eBay is clear in that once an eBay case is closed you can open a PayPal claim. I haven't been able to find anything in the reverse case in Ebay.

I think calling CS in eBay just to verify would be a good idea. If they do have a policy, ask them to point to where that is. Sometimes we find there are unwritten ones and you don't want to come across that.

---

I think they said in the chats that you can't open one in ebay if you had already opened one in PP. Ebay is supposed to be first.

I seriously doubt that they addressed the fact of ''What if the seller wins in PP" though ........

[usgamecollector]

---

@myangelandmyprincess wrote:

---

yes ofcourse I read that, but it's not clear and can be interpreted in many ways.

[usgamecollector]

---

@myangelandmyprincess wrote:

But it doesn't say that it's only if the other method reimburses.   If says if they request using any other method a MBG will be automatically closed   

And that if they use another method that buyer is required to use only that to seek a resolution 

it it can be open to interpretation but it's what I would use if I called to try to get the case closed 

---

but the paragraph right before that says "buyers can't use more than one resolution method to get a refund" so the next paragraph seems just a continuation of that.

[gramophone-georg]

---

@usgamecollector wrote:

---

@myangelandmyprincess wrote:

But it doesn't say that it's only if the other method reimburses.   If says if they request using any other method a MBG will be automatically closed   

And that if they use another method that buyer is required to use only that to seek a resolution 

it it can be open to interpretation but it's what I would use if I called to try to get the case closed 

---

but the paragraph right before that says "buyers can't use more than one resolution method to get a refund" so the next paragraph seems just a continuation of that.

---

Take that last sentence literally.

Did your buyer get a refund? No. He's free to try again by another method. If he loses through eBay too he'll do a chargeback.

You have to keep in mind that eBay and PayPal will always  leave the scammer a loophole. Even if there isn't one, the "secret policies" and "case- by- case basis" can always be trotted out.

"Sir, I agree that this is what the policy says.  Unfortunately, Sir, this is not what the policy means."

[dtexley3]

Wow, I read that and what I see is that a buyer gets ONE bite at the apple.  eBay appears to be violating the written policy.  I'd love to see someone go after them on this one.  

[lookng2015]

So much for the eBay case being "closed immediately" lol

[johnfduda]

If PayPal rules on a case can eBay force PayPal to refund? I'm a little confused here as my sales go into my PayPal CC account. Can PayPal legally reduce my balance for a dispute they ruled in my favor?

This mostly a question. But, they are now two seperate companies.