Buyer opened item not as described case claiming I sent wrong item

[shinylitten262]

As title says a buyer claims I sent wrong item in this case a trading card, then opens a case requesting me to give a shipping label to him without sending me a message first. I messaged him on why he wants to return the card for a refund and he said that I sent him a wrong card not what he ordered. He also uploaded a picture of said card that is 300x300 pixels of a card I have on my listing that is still ongoing but no in a top loader or sleeve and I thought to myself if its not the card he ordered why did he take it out of the top loader and sleeve? I checked his feedback and there seems to be 3 instance of something similair like this happening, I know for a fact that I sent him the correct card because I am looking at the said card he said I sent him and I only have one of those cards. Before I reply back to him i'm just wondering should I just give up? Since it seems ebay will likely side with the buyer and he already opened up a item not described case i'm not really sure if I can do anything about it. It'll be nice if I can get some help.

[emerald40]

If buyer opened SNAD, there is not much you can do.

Unless you get extremely lucky, there is no way to prove to ebay that you sent him the right card.  However, you can call ebay and show that this guy did this 3 times before.  If he keeps doing this, ebay might ban him.

As for you, Just check return for refund.  And when the card comes back to you, refund and block him.

[watchingbands]

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@emerald40wrote:

If buyer opened SNAD, there is not much you can do.

Unless you get extremely lucky, there is no way to prove to ebay that you sent him the right card.  However, you can call ebay and show that this guy did this 3 times before.  If he keeps doing this, ebay might ban him.

As for you, Just check return for refund.  And when the card comes back to you, refund and block him.

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Even if you the buyer provides photo evidence that he's wrong, ebay doesn't care anymore. Their new policy is, a case stays exactly how it was opened, because, and I qoute " too many buyers and sellers have abused the system".

Oh ebay. Always punishing millions of sellers for the actions of a few, instead of dealing with those specific sellers.

[lookng2015]

You could contact the sellers you suspect he did this to and ask them to report the buyer. Then do so yourself before calling eBay.

[genv]

1. Upload a screenshot of the card IN/AND the sold listing page.

2. Respond to Buyer in Case: 'Communicate w/ Buyer':

Dear Buyer, The Card I sold & shipped to you is not the Card you provided as evidence in the Request.

My card was sent in a toploader & sleeve. I believe you may be confusing me w/ another Seller.

3. Send

4. Call eBay and ask for Case to be Closed In Your Favor.

Good Luck

[watchingbands]

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@genvwrote:

1. Upload a screenshot of the card IN/AND the sold listing page.

2. Respond to Buyer in Case: 'Communicate w/ Buyer':

Dear Buyer, The Card I sold & shipped to you is not the Card you provided as evidence in the Request.

My card was sent in a toploader & sleeve. I believe you may be confusing me w/ another Seller.

3. Send

4. Call eBay and ask for Case to be Closed In Your Favor.

Good Luck

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why would they close in his favor? You'd have to prove that the card he has, isn't the card you sent him.

[18704d]

How much money are we talking?

If sufficiently expensive:

File a claim with the USPS insurance... your recipient received something

different than you sent.  Obviously theft/switch occured during USPS handling.

Claim may be denied..however

point is to get the buyer's address on USPS's "radar".

Especially if many sellers did this.

jmtcw,

Lynn

[richardwillardcollection]

you cant get this fixed until AFTER you receive the package from the buyer, then, you can, if you get the right person at cs, get this taken care of, depending on what they send you, maybe.

[moo*cow*corner]

Sorry this has happened to you. I think it happens to all of us at one time or another. Not much you can do but send a return label, refund and block once you get the card back. Also, submit the misuse of returns report form to ebay.

I had a buyer claim her plates had changed their size by the time they arrived to her. Apparently the dinner plates had shrunk to luncheon plate size while in transit. I called ebay, and pictures didn't matter. Actual measurements in my listing didn't matter.

I had to provide a label for return shipping or face the 'Not Resolved by Seller' mega-defect.

The plates magically returned to their listed size while in transit back to me. Security labels were tampered with, but at least I got back the same plates I sent. Relisted them and they sold again quickly with no problems.

Maybe she intended to switcharoo my nice plates for her used up ones, but was thwarted by the labels. So she claimed wrong size so she wouldn't have to pay return shipping. No way for me to know for sure, but she certainly did get reported to ebay and blocked. And I got poked for shipping both ways.

There's not a chance in Hades that I sent her the wrong plates- luncheon plates in that pattern are much more valuable than dinner plates- they would have been properly listed at a much higher price!

[genv]

@watchingbands they 'close in Seller's favor' the 'SNAD' & send buyer a 'Remorse' notice, where buyer can return, pay return postage, & seller can deduct restock fee, and, seller does not get a defect.

[lewisburggold]

We would do the return refund and block.  Best regards

[geotouloupos]

Ok.. you may be right but it doesn't mean he will not fight the case at all and in my opinion buyer has to be reported.

You suggested "As for you, Just check return for refund.  And when the card comes back to you, refund and block him".  This is what the most sellers do and is wrong. Even if you loose a case at the end you should not just block a buyer because you don't help towards removal of all those accounts who will reapeat this in the near future. 

You should always report a buyer if you feel you got scammed in anyway because those reports are filed into the system and eventually will have an effect on buyer. Such accounts will not receive any attention by Ebay employees except if there is a number of reports by sellers. So the "just block" is wrong.

[shinylitten262]

Thanks everyone who took the time to give some input, for now I'll issue return label and wait for the card to get back to get to me and see what I can do afterwards. Oh and for the person asking how much was the card it was about 39.99.

[retrose1]

This is the risk of selling on ebay.

You are about to get scammed, probably by someone who does it a lot.  Either a sell themselves, or a collector upgrading their collection.

This guy is smart.  Finds a low priced common card you have listed that he has and snads you for what I assume is the $175 card you sold.  There is nothing you can do to get ebay to not give him back the money he paid you out of your account.

What you can do is tell them to return the card - pay for the return ship label and the minute you get his garbage back - you go to the post office (it's better in person talking to your postmaster) and file a using the mail to fraud complaint against him and his address.  Then call your buyers local police dept and file a internet fraud complaint against your buyer.

Post your buyer on ic3.gov

Then contact his other victims and have them do the same.  Then report the buyer for abuse of buyer protection and then call ebay (get a CS without an accent in the US) and let them know that the police and feds just to geve them a heads up about the press this is going to get if they have to raid his place.

[mirror-in-the-attic]

Not sure this question is allowed but here goes...

Does anyone know of a site, (the ic3.gov prompted me to consider this) that maybe a disgruntled seller on any of the platforms out there set up to publicly out fraudulent buyers and sellers?

Think “Reddit” for those who have been burned?   I mean, it would be great to be able to access a list like that, go into your seller account and write up your list.  Not sure legality of such a site, but a persons user name on a site isn’t their personal information.

Would be easy to make a secret facebook group for such things.   Only rub would be people trying to off their competitors so one would have to have a qualifying factor in order to be able to list a name (like screenshots of emails and explanation of the fraud because just taking people at their word, means the scammers would just have another place to leave their trash)