...and by "partial" I mean 2/3 of the purchase price - which was already negotiated down via best offer (she had originally lowballed it but against my better judgement I worked with her to agree on a price). Shipping was free as well. I shipped the items out and about a week later I get an email saying the product is faulty (it was air fresheners) and she wants a refund of $20 (she paid $30). I apologized and told her to return them for a full refund. She didn't like that - she didn't have time to pack them up and couldn't believe I refused to issue the refund. I apologized again, explained how to get USPS to do a pickup, etc but she said she can't be bothered because she's caring for a sick relative and again demanded a partial refund.
A couple weeks go by and I got an email from her saying again that she wanted a partial refund, couldn't believe how unethical I was because she paid "top dollar" for the items and I refused to honor their quality, etc. I didn't respond.
Today, nearly two months later, I received a neutral feedback from her saying that I sold damaged product and refused to give her a partial refund. I applied to have it removed but ebay said it didn't qualify for removal. I know it doesn't technically hurt me but it looks really bad, like I'm selling terrible items and I refuse to work with customers. Is there anything else I can do?
