eBay

danielstcg · ‎03-19-2022

I had a buyer purchase an item for me last month. I shipped it out with eBay standard envelope (doesn’t always get a scan). The buyer left negative feedback saying they never got the card and want their money back (which I am totally fine issuing a refund obviously). I tried contacting them and apologized and told them I’d be more than happy to refund them if they open a claim. The buyer will not open a claim they just want a refund. Makes it also seem like the feedback is being used as ransom. Also eBay says it will remove feedback for something out of our control. Is a shipping company losing a package not out of our control?

ittybitnot · ‎03-20-2022

If this cheap service has a tracking number which it seems it does then the OP should have had it scanned by the USPS.

@johnrj1226

They are NOT regular USPS tracking numbers. Most often the closest one gets to actual delivery notice will be an "out for delivery" designation These will NOT have a USPS acceptance scan either even if you wait in line at the PO.

Though it is very likely that these 'envelopes' are being delivered, an eBay seller is at risk from any buyer that wishes to claim otherwise when there is no "delivered" designation.

a_c_green · ‎03-20-2022

@johnrj1226 wrote:
I am not familiar with cheap trading card shipment - never used it but the OP states in his/hers listing the shipment if via stand shipping and ships via USPS First Class - that can mean USPS First Class Package.. If this cheap service has a tracking number which it seems it does then the OP should have had it scanned by the USPS.

That's the key: it is not a First Class Package shipment. eBay Standard Envelope (eSE) is not a package mailing and does not have a tracking barcode. It does have a routing code printed next to the address, but that is read by sorting facilities along the way. You can see intermediate updates on-line, but you will not see either an Acceptance or a Delivery scan because there is no physical way for those to occur: those are generated by scanning a barcode that the eSE simply does not have.

Thus if a buyer files an Item Not Received dispute on an eSE, you must refund, and then seek restitution from eBay through whatever coverage they offer to users of eSE mailing.