Buyer left neg feedback after just a few hours of non response to his cancellation request.

[rostar_art_prints]

Firstly, I've worked very hard and diligently to earn my Top Rated seller status in my relatively little time on Ebay.

This has to be the most ridiculous thing I've ever seen within this time span.

I had a customer send an offer for a card I'm selling.  I accepted it late this past thursday evening (around 2am, technically friday morning).  Fast forward to 11pm that same Friday evening.  It just so happened to be Valentines Day, which was a special time planned between my wife and I for an all day event.

I returned late that evening to be greeted by 2 inbox messages from the buyer.  

7am:

I’m sorry I didn’t realize this was a “mini” version, please cancel I was looking for the regular one

11am:

Apparently you don’t like to communicate, well I won’t be paying.

With a nice little negative left right after.

Yes he waited a whopping 4 hours on Valentines day morning waiting for a reply on a cancellation request before leaving my one and only negative.   I guess he thought the world was going to end that same day or something, or that I was intentionally ignoring him while being on my computer every minute waiting on his buyers' remorse.

I don't have any experience dealing with this kind of headache individual, but can someone please point me in the right direction to have this feedback abuse removed?  I've never seen someone so unreasonable or impatient.  Not to mention it was his mistake from the get go not reading the title or description before sending the offer.  

Thanks for the help

Thanks.

[tdumonde2014]

Go to the "Resolution Center, link at the bottom of the page and choose "I need to cancel a transaction" and select "Buyer changed mind..." as the reason for the cancellation. Give it a day to see if the Negative is automatically removed. If it isn't call ebay and ask that it be removed. Have them review the buyer's messages to you.

[rostar_art_prints]

Thanks so much! I pondered this, but if I'm reading correctly it appears the neg won't be removed automatically unless the buyer was the one that sent the cancellation request, not the seller.

I'd prefer to have them take an unpaid item strike due to the fact they're now being completely unreasonable and facetious.  I'm wondering if feedback gets automatically removed from a NPB strike?

[nobody*s_perfect · Accepted solution]

Yes, at lest in theory.  If a buyer gets a nonpayment strike, they are blocked from leaving feedback and if they have already left it, then it is supposed to automatically be removed.  So even if it isn't and you have to call customer support, the policy is on your side.

[tdumonde2014]

The buyer is the one that requested the cancellation as evidenced by their message to you. What if you open a UPI and your buyer pays?

[rostar_art_prints]

Thanks to the both of you! I shall be taking that route 🙂