Buyer keep item

[casadekoya]

I sold an item for 1400 . Once the buyer got the item he ask for a discount due to a damaged in the vase

once I told him he can ship back the ite

and I will send him a refund he stoped replying . The next day realizes eBay refunded him and he can keep

my item

.

help how can I get my item

back

. I never agreed for buyer keep my item 

[bonanza125]

What could have happened is the buyer disputed this transaction with there credit card or bank and what Ebay did was immediately refunded the buyer automatically. There was enough proof that made Ebay do this. That's a possibility based on the information you are providing. You will not get your item back unfortunately which is why it is recommended not to sell items of high value at the risk of losing the item. 

[lacemaker3]

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@casadekoya wrote:

He said he will keep

the vase only if I refund him half of what he paid ( I always gave him a discount when he bought the vase )  

I offered him a different amount as a refound . The next thing i got an email from eBay telling me they refund him full amount and he will keep the vase 

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@casadekoya wrote:

I never got any option

ebay said I agree for an auto refund 

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OK, you chose Option 3: offer a partial refund. The buyer rejected your offer. That puts you back into the same options as I pointed out to you before, except that Option 3 is no longer available.

Same answer as before:

"If you want the item returned to you, then you have to select the first option, as shown below. If you don't respond to the request, or if you choose "Give a full refund" then the buyer will not be asked to return the item to you."

You may not get much time, as the clock doesn't get reset while this is going on, so the buyer may be able to escalate as soon as they reject your partial refund offer. You may need to make your choice immediately, if you want to choose yourself. More details are available in the Solution to the thread that @fern*wood shared in Message 15 .

FYI to other responders. This was a fixed price/best offer item. Asking price was $1800, the accepted offer was $1400. Ouch ... I have to say, this would be a painful lesson.

[casadekoya]

I got a answer from eBay saying 

I had my return policy on auto refund 

meaning once the buyer open. Case for Return ( for any reason ) eBay will refund him right away and the buyer can keep my item. After reaching the buyer asking him over and over to return my case couse he got his money . He had the nerve to tell me I can pay him for the vase what he paid at first . Or he can send me a check on Monday without telling eBay for 500 and he will keep the vase 

[lacemaker3]

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@casadekoya wrote:

I got a answer from eBay saying 

I had my return policy on auto refund 

meaning once the buyer open. Case for Return ( for any reason ) eBay will refund him right away and the buyer can keep my item. After reaching the buyer asking him over and over to return my case couse he got his money . He had the nerve to tell me I can pay him for the vase what he paid at first . Or he can send me a check on Monday without telling eBay for 500 and he will keep the vase 

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Oh dear ... that's unfortunate.

You will probably want to change that; here's how to set up or change your return preferences.

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https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests/setting-return-p...

Setting your returns rules

Here’s how to set your returns rules:

1. Go to your Returns preferences - opens in new window or tab.
2. Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. Simply enter the amount you’re comfortable with.
3. Choose the return reasons when this rule will apply.
4. Under Approve a return, you can choose to automatically approve a return if the total refund cost is less than a certain amount. Enter an amount you’re comfortable with.
5. Choose the return reasons when this rule will apply.

Changes to your return rules will automatically apply to all future return requests but won’t apply to returns already in progress.

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[fern*wood]

I didn't think automatic approval would mean automatic refund.  I thought it would automatically issue the return label unless it was a small purchase where the label was more than the item.   That's crazy to refund $1400. automatically.

[lacemaker3]

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@fern*wood wrote:

I didn't think automatic approval would mean automatic refund.  I thought it would automatically issue the return label unless it was a small purchase where the label was more than the item.   That's crazy to refund $1400. automatically.

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@fern*wood, I have to agree with you "That's crazy to refund $1400. automatically."

But that's what OP said he was told by CS ... and there IS an option to automatically refund without doing a return ... so I tried to provide more information about that, so OP could make sure he changes it or sets a more realistic $ value threshold.

[mam98031]

There is the ability to do either.  Auto accept an INAD and issue the return label.  Or Auto accept and INAD and refund.

https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests/setting-rules-re...

Apparently the OP forgot they had set this up.  Which is both good news and bad news.  Bad news on this transaction they came here about but good news to know they clearly don't get many INADs or this issue would have come up before.