If the buyer files a SNAD or a return for most any reason, you have to accept. Remorse seems to be the only thing you don't have to pay return postage. However, you have to accept the return, or at least pay the refund. I don't recommend ever doing a partial refund.
ebay doesn't care if you get your item back, though they will tell the buyer to return, but you can just refund and tell them to keep it. BUT, ebay does care if you refund and they will see that you do.
Photos or video may scare them, but in fact, they mean nothing because photoshopping is so easy any more.
The return process isn't what many would call 'fair'. However, it is the way things are set up and ebay has the ways to control it, and the seller. Personally, IF the buyer files for a return, I would suggest accepting it and playing the hand out.
In the future, simply respond with:
Dear buyer,
I'm sorry you aren't pleased with your purchase.
Please return for a full refund.
Best regards,
Seller
Nothing more, nothing less. Rinse and repeat as often as needed.
Arguing with a scammer will seldom, if ever, do any good. Your return policy means less than nil in a SNAD situation - ebay rules.
Not saying 'NO' doesn't mean 'YES'.
The foolishness of one's actions or words is determined by the number of witnesses.
Perhaps if Brains were described as an APP, many people would use them more often.
Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous
