Buyer is trying to scam me, what should I do?

[floridashimbun]

I sold a grey supreme t shirt about a week ago. The buyer had no feedback, however, they paid instantly, and as a good seller I always will give the benefit of the doubt, as we all started somewhere. The item was delivered, and the buyer is now asking for a return, saying that I "shipped him a black t shirt instead of the grey one". In the pictures attached, he shows a black t shirt, which I have NEVER EVEN OWNED, it could not have been a mix up, I genuinely never owned the shirt he is claiming I shipped him. I did take some photos while packing the box, I am not sure if those will get me anywhere. What do I do? I KNOW he is going to return a fake or different shirt if I complete the return, and if I do not I believe he is going to get his money back, even though I shipped him the exact item in the listing. What do I do!

[floridashimbun]

By the way, the shirt was $310 dollars, which is why I am freaking out, not just a $15 dollar t shirt

[vrie39]

I believe it states in your listing that your return policy is one of "Seller does not accept returns."

Perhaps the advice I can give is start accepting returns as your listing's return policy.

[papermoneyforme]

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@floridashimbun wrote:

By the way, the shirt was $310 dollars, which is why I am freaking out, not just a $15 dollar t shirt

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Unfortunately on Ebay you have little choice of what you can do.

Has an item not as described case actually been opened?

If so you have to send him a return label to get the cheap tee shirt back and then refund, or just refund for nothing back and save the return shipping.

If he has not opened a case on Ebay, just say return for refund.

Welcome to the wonderful world of Ebay scammers that Ebay condones and supports. 

[papermoneyforme]

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@vrie39 wrote:

I believe it states in your listing that your return policy is one of "Seller does not accept returns."

Perhaps the advice I can give is start accepting returns as your listing's return policy.

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And how is that going to help the seller with an item not as described which over rules any return policy?

[gracieallen01]

What can you  do, grin and bear it.  If the buyer files a NAD, there isn't anything you can do but accept it and hope he either decided not to return or that he returns your shirt.  It is ebay's money back guarantee.

However, if you don't get your shirt back, you can file reports with his and your police departments, USPS Postal inspectors (mail fraud) and IC3.  Then, with those reports, see if you can file an appeal with ebay (which probably won't go too far, but.... )

It gets a scammer on the radar and hopefully, eventually, karma will kick in.  If you don't report, nothing will ever be done.

[kensgiftshop]

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@floridashimbun 

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If the buyer files an INAD, you'll have to accept the return and pay return shipping and give a full refund.

[floridashimbun]

I want to file those reports, but I am scared that if I accept the return, that I am accepting that I shipped him the wrong item (in the eyes of the authority). Why dont I just file them now? 

[vrie39]

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@papermoneyforme wrote:

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@vrie39 wrote:

I believe it states in your listing that your return policy is one of "Seller does not accept returns."

Perhaps the advice I can give is start accepting returns as your listing's return policy.

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And how is that going to help the seller with an item not as described which over rules any return policy?

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First off it's not the INAD that overrules policy, it's the MBG and these are not policies I discuss in depth, also we've strayed off topic but thank you for that polite little question there, I really appreciate that.

Thank you.

[gracieallen01]

If you accept the return, you are only doing what you HAVE to.  It has nothing to do with whether you did or didn't.  ebay say you have to or they will refund the buyer - from your account - and give them the shirt and you a significant ding.

On ebay, no returns does not work out to, or mean, no refund.

[fab_finds4u]

Did he ask through a message or did he open a return case?  

I would message him back saying that is not my item in the picture.  If you persist in pushing the return if you return the wrong item  I will be making a police report and a mail fraud report with USPS, just so you know.... i will also report this fraud attempt to eBay,,,            and leave it at that.  Then if they file a not describe case do it. Unfortunately you'll be made to accept the return. But sometimes they back off if they think you're not going down without a fight.

[gracieallen01]

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@floridashimbun wrote:

I want to file those reports, but I am scared that if I accept the return, that I am accepting that I shipped him the wrong item (in the eyes of the authority). Why dont I just file them now? 

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Because right now, it is only supposition - nothing has been sent back, yet.  ebay works on the idea of he said/she said and then makes their own decision.  Those agencies work on facts and the idea that something has happened and take it from there.

[this*old*attic]

You have to accept the return or get an unresolved demerit.

Take the return NOW and file the report for buyer abuse if and when you get the wrong thing back.

Theres no abuse or crime until that happens.

[paradiso*bella*a*venire]

Dont forget to report the buyer to Ebay AND block the buyer when youre able 😉

[floridashimbun]

I have photo and video evidence of me packing the correct item, and I told the buyer that in an attempt to scare them away. I haven't heard back yet. Would it be safe to wait and see if they get scared off, or should I just bite the bullet?