Buyer is requesting a refund for an issue not present when shipped.

[jschneiter2]

I sold a laptop to a user 40 some days ago that I was using and was in perfect condition.

The user is claiming there is a screen issue. I know for a FACT the issue wasnt there when shipped.

My Ad does say no returns. I have sold and bought laptops on ebay all the time and never had this issue. I would have never sold it with a bad screen of course.

Im not sure how to handle this.

[tobaccocardyahoo]

Laptops are sometimes damaged in transit.

[heckofagame]

No returns does not mean no refunds. 

If the buyer has opened a claim, either accept the return, which would mean you would refund upon receiving the item back or refund and let the buyer keep the item. 

If you refuse to accept the return, odds are that eBay will refund the buyer, let them keep the item and place a ding on your selling account metrics.

[soh.maryl]

If/when a buyer opens an item not as described case, the seller has few options.  One is to send a prepaid return label and to refund upon receipt.

The other is to refund without requiring a return.

Those are your only options.  And I am certain that you know that.

And this applies even if your ad says "no returns".

Give this some thought:  If I, as a seller, could simply say "No Returns Accepted", would that mean that I, as a seller could ship a buyer just any old piece of junk I had around and the buyer would have no recourse?  Seem fair? 

[jschneiter2]

I had it in one of those factory bubble packages. You know the ones that you put the laptop into and then put in a box.

It was an HP that was shipped in an HP return box and bubble package. So if they trust it, then I do to.

So it was very very well packaged and protected.

So USPS has a whopping $50 insurance

[soh.maryl]

If you plan to apply for the insurance through UPS, are you aware that you'll still have to refund the buyer if the buyer opens a case? And that then you can pursue the insurance claim? 

And that applies whether or not you believe the buyer's claim.  Sorry. 

[kensgiftshop]

Their insurance is $100 now.

It'll be hard to prove it was damaged during shipping.

[jschneiter2]

They haven't opened a refund request yet hmmm

[aeparts1]

"So USPS has a whopping $50 insurance"

You can purchase additional insurance from USPS. I believe the limit is $5000.

I use the USPS insurance on more expensive items, every time.

[12345jamesstamps]

Has it been under 30 days since buyer received it?

If so, buyer can return it in the 30 days for a refund. 

No returns does not mean no returns. Try to work it out with the buyer.

If you do nothing...eBay will refund buyer and buyer might not return computer.

Understanding a buyer doesn't have to show photos of the problem...if buyer did show photos you may want to offer that refund.

Buyer does have to open a claim first before you offer a refund.

And if it shows "funds" of the item is "on hold" in "payments" that is the time to do something.

[youn2240]

check the date sold if you're over 30 days from them receiving it they own i now. i suppose they could do a chargeback but I wouldn't be issuing a refund if they are past 30 days. 

[jschneiter2]

They received it around the 17th of February

[farmalljr]

You do not show anything as sold in the last 90 days.

[jschneiter2]

Your telling me they couldnt figure out this was an issue within a day of receiving the package??

[12345jamesstamps]

If it is after 30 days it is up to the seller(you) if they desire to offer a refund.

So, a buyer can open for a refund after 30 days through eBay...I had a buyer open one after 90 days asking for a refund. eBay has to allow it. Of course, I said no and block this buyer from future purchases.

You do need to respond to the claim if buyer opens one of course.

Usually, any "funds" on hold in "payments"will eventually be dropped off and seller wins.

I have been here many times with a buyer asking for a refund after 60 days...after 90 days....a dispute with a credit card company after 260 days(crazy, right?).

The buyer can do a dispute with their credit card in 120+ days of the purchase.

Good luck.