Buyer hasnt paid shipping

[kla_9527]

It seems a buyer only paid for the item and not the shipping. Is this a glitch or did I miss something when listing the item/ accepting the offer?

Ive only made 2 sales so my funds are on hold but it says the buyer paid 25$ for the item and 0$ for shipping (which should be 15$), however on the other sale it lists both the item price and shipping as paid.

Did this buyer get out of paying shipping or is it a glitch? Should I cancel the order since I need the money for shipping?

[nobody*s_perfect · Accepted solution]

Your listing offered free shipping to buyers in the US.  

eBay.com is the US site.  When you list on eBay.com, "domestic" shipping means shipping to buyers in the US.

[mam98031]

I'm sorry this happened to you.  Learning how to sell on the site can sometimes cause us to mistakes.  We have all made them when we were learning.  Let us know if you have any questions about how to set up your shipping amounts when you create your listings.

Here are some important links to areas you should really take the time to learn about as a new seller.

https://academy.ebay.com/student/catalog?locale=en


https://www.ebay.com/help/selling/selling/selling?id=4081

https://pages.ebay.com/seller-center/get-started/seller-fees.html

https://pages.ebay.com/seller-center/service-and-payments/funds-availability.html

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=415...

https://www.ebay.com/help/listings/creating-managing-listings/creating-listing?id=4105


And make sure you know this policy extremely well.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

[kla_9527]

Thank you so much I wanted to offer free shipping and make the item price higher but then changed my mind and forgot to correct it.

Ill see what I can do now, thanks again.

[reallynicestamps]

I offer Free Shipping to Canada and the USA, and I agree that the way to do it is to put your costs into the asking price.

We all make mistakes.

But when I list on dot COM with Free Shipping , the US shipping can  be marked as Free.

But the Canada shipping I mark as $0.00.

You could do the same for your European shipments.

[ckimodog]

@kla_9527 

You can cancel the order after 4 days and then block the buyer from further taking up your time.  

Happy Selling

[xadexane]

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@ckimodog wrote:

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@kla_9527 wrote:

It seems a buyer only paid for the item and not the shipping.

my funds are on hold but it says the buyer paid 25$ for the item and 0$ for shipping 

@kla_9527 

You can cancel the order after 4 days and then block the buyer from further taking up your time.  

Happy Selling

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@ckimodog 

You can read the OP now instead of waiting 4 days and then avoid further taking up your time.  

Happy Reading

[ckimodog]

@xadexane 

Must have missed that...thanks for updating. 😊

[mam98031]

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@kla_9527 wrote:

Thank you so much I wanted to offer free shipping and make the item price higher but then changed my mind and forgot to correct it.

Ill see what I can do now, thanks again.

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You should just ship the item to the buyer.  You made a mistake, the buyer didn't.  It happens.  We make mistakes sometimes.  Own them, do the best you can with them to not impact your buyer, in this case that is ship the item.  Learn from it and move on.