So I have a scenario I haven't had before. I sold an item to a buyer. They paid and I shipped it out the next day. It was delivered in a few days and I thought the transaction was done.
Today I received the same item back in the mail. It had a forwarding address as well as a return to sender. I contacted the buyer. According to the buyer he had moved and the wrong address was on PayPal. I asked if he could pay for shipping this time around since I paid for free shipping and sent it to the address that was provided.
Now the buyer wants to cancel altogether. I would rather not do this since I would be out the cost of shipping and would have to try to resell the item, but if the buyer opens a case I'm not sure.how to proceed
Seller is asking to cancel. So he is not going to just go away.
Item already returned.
So OP cannot just keep the item and the money.
He can. Until a PayPal dispute is opened. Ebay won’t decimate the OP. The buyer will lose an INR because he gave the wrong address. Doesn’t matter if the OP got the item back.
I would issue a partial refund minus the eBay fees & shipping cost.
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There are other entities besides ebay.
Morally if the item comes back to you, you refund their money.
Is this how some sellers do business here?
Well did say she would refund minus the shipping and fees. So I see that refunding the buyer. The seller shouldn’t be out money for the for buyer mistake either Refunding minus those costs fulfills moral obligation. It’s not like the seller is pocketing money that money is already spent and gone
Read the OP's post again. Hers was a dilemma between refunding which she did not want to do or give a partial refund to be done with it.
My response was to another poster. who said nothing needs to be done even though The seller has the item back and the buyer's money.
Seller is asking to cancel. So he is not going to just go away.
Item already returned.
So OP cannot just keep the item and the money.
He can. Until a PayPal dispute is opened. Ebay won’t decimate the OP. The buyer will lose an INR because he gave the wrong address. Doesn’t matter if the OP got the item back.
I would issue a partial refund minus the eBay fees & shipping cost.
________________________________________
There are other entities besides ebay.
Morally if the item comes back to you, you refund their money.
Is this how some sellers do business here?
Well did say she would refund minus the shipping and fees. So I see that refunding the buyer. The seller shouldn’t be out money for the for buyer mistake either Refunding minus those costs fulfills moral obligation. It’s not like the seller is pocketing money that money is already spent and gone
Read the OP's post again. Hers was a dilemma between refunding which she did not want to do or give a partial refund to be done with it.
My response was to another poster. who said nothing needs to be done even though The seller has the item back and the buyer's money.
I know who the original response was to but the You replied to Jens partial refund response the same way which to me made it seem you didn't agree with that idea either and thought it still not meeting moral obligations Sorry I I misunderstood but if you reread it you can see how it could be read that way
“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown
