Hello,
I had an item sell but the buyer did not pay for it. The unpaid item case was closed in my favor. The buyer then filed a case against me saying they did not receive the item with the notes saying that their card was not accepted by eBay. I do not understand why eBay even allowed this case to go through but right now I need to respond as I did not get any notifications about the case and just happened to see it looking at an unrelated message (I need to respond today). My options are: Contact buyer, add tracking, or refund. What happens if I hit refund? Do they get money back that they never spent from my account? I can't get through to anyone on the phone.
Thanks,
Steve
