Buyer disputing over wrong address they provided, never seen this approach before

[americantrucksource]

buyer ordered an item on the 3rd, shipped same day delivered the 7th. Buyer opened a item not received case on the 16th and messaged me they entered wrong address and asked can  forward to a new address which they gave me. 

I said no its been delivered and i cant alter the provided address per ebay guidelines anyways. Today they opened a credit card dispute for item not received. I responded with the proper documentation and written response.  

Curious how this one is gonna play out, ebay message said im covered under seller protection and no funds will be deducted . Just not sure if the protection is just  for now or will i have funds reversed if the credit card company issues a refund

assuming this is a new scam tactic

[brightlightbookseller]

Since you have tracking showing delivered, you would win an eBay MBG claim.  The fact that they went straight to their credit card suggests they knew that.  I would definitely just provide any details you can including the delivered tracking scan and it should go in your favor.

[ebooksdiva]

As long as the order details city state and zip matches tracking you should be good.  
If I am wrong someone will be along to chime in shortly.

[americantrucksource]

i did provide screenshots of original order screen showing original address, the message in the dispute through ebay asking to forward to the new address and a pic of the ups.com tracking screen showing delivered as well as a detailed written response. we shall see

[tobaccocardyahoo]

Sounds exactly like what would happen in a stolen credit card/unauthorized use chargeback.

Your protection definitely should be in place no matter how the credit card issuer rules.

[inhawaii]

As @brightlightbookseller said, you would win a ebay claim. but since the claim is with the buyers credit card company, who knows how they will find.   Good luck! 

[biggymoe]

Come back and let us know how it comes out.

[lakefor94]

"ebay message said im covered under seller protection and no funds will be deducted"

EBay has your back on this one, no worries.

[pjcdn2005]

eBay does state in seller protection that they will cover the seller in situations like this when tracking shows delivery and buyer opens a payment dispute.