Buyer damaged item

[p_ferreira0109]

Sold some pre-owned shoes that were in great condition, no real flaws other than being worn once. They get authenticated and delivered to the buyer. Buyer claims that upon wearing and tightening the shoe laces on the shoes, one of the lace tags ripped off. Buyer hasn’t requested a refund or anything so far, but they incessantly  messaged me about it. All I suggested was that they try fixing it themselves since I didn’t send the shoes to them in that manner. I also told them there was nothing else I can do on my part to help them. Was I wrong in saying this to them? I don’t see a reason to offer a refund since they were the one to damage the shoes. Also, is there a claim for them to even request a refund or return? Do I stand any chance at denying them a refund? I do have messages from them admitting to tightening up the shoes and the lace tag coming off. I also have pictures from the listing, which was recent to the sale date and show no such damage. 

[12345jamesstamps]

As far as I heard a buyer can't return authenticated items. They would have to go back to get authenticated and then to you and that probably wouldn't happen. I think your are safe. 

[rugerskick]

They said they damaged it.  They received the authenticated item in undamaged condition, and then proceeded to damage their item.

Their item.

We can't be responsible for them damaging their item.  No one  gives me a free/replacement anything if I go ahead and damage it, unless I've got some kind of warranty coverage, that I had to pay for.

[p_ferreira0109]

Buyer just tried asking me for a partial refund. I stood to my guns and said no can do. Shoes were good when they left my hands and got authenticated. Thanks for your response. 

[rugerskick]

They may not be one, but this is classic scammer tactics.

They already admitted to damaging the item.  You've got any evidence you need.  If there were issues with the item, the authenticators would have identified them, and maybe even prevented the sale.