Buyer claims item was not delivered

[ruberageous]

i sold an item, buyer paid for it and i shipped it with label off ebay.  tracking says it was delivered to front porch.  buyer is claiming it isnt there and opened a case and requesting a refund.  the tracking number i provided says it was delivered.  does ebay refund the buyer and i keep my money?

[stuff4divas · Accepted solution]

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@ruberageous wrote:

i sold an item, buyer paid for it and i shipped it with label off ebay.  tracking says it was delivered to front porch.  buyer is claiming it isnt there and opened a case and requesting a refund.  the tracking number i provided says it was delivered.  does ebay refund the buyer and i keep my money?

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If the tracking number matches the address on the buyer's account, then the case 'should' be closed in the seller's favor without a refund to the buyer.

[soh.maryl]

All you need to do is post the tracking number to the case the buyer opened.

[whatmorefabric]

You might want to tell your customer to check with the post office.     They have GPS tracking and might be able to see who received the package.