I recently sold a nice blouse and the buyer messaged me to say that it had a bad smell when she received it. I asked for a description of the smell and she said it smelled musty and stale. I was confused by this as the item did not smell musty or stale when it was in my home. She said she had to have it professionally laundered to remove the smell. I went ahead and offered a partial refund of about 30% of the sold price as a courtesy and I guess that wasn’t good enough, because she has now informed me that she’s going to message eBay. What should I expect now? Is eBay going to take her side? I’ve heard a lot that eBay always takes the buyer’s side.
