Buyer claim item is broken but when it was returned the item was not broken

[modernlux3333]

Hello I’m new to eBay and I sell antique furniture online. I recently just sold an antique bedframe that has four poster. I disconnected to posters so it’s easier to ship. But when the buyer receive it he thought it was broken. So he didn’t accept it and sent it back then asked for a full refund. When I received the bed it was just like a wrapped it with no damage. I offer a no refund policy. So I’m not sure what to do if I have to give him a full refund or partial refund since the shipping cost me 500$ 

[tdpassey]

yes correct, do not refund in this case

[sextons-sweet-deals]

I don't think we are getting all the information!

The O.P. has been a member since early 2001. 

Who paid the shipping?

Who arranged shipping?

are you a drop shipper?

did you ship with signature required?

I'm sure others can add more questions to this.

[reallynicestamps]

Really no such thing as "no returns". EBAY has money back guarantee

Any seller can have a No Returns policy.

What is not allowed is a No Refunds policy.

The seller can refund without return.

The seller can send a Return Shipping Label, and refund on return.

Even with a No Returns policy,the seller can demand the return, and usually will be required to send the RSL.

Refunds and Returns are not the same thing. Not even spelled the same.

[kh-gary]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.