11-30-2021 10:25 AM
Buyer purchased a dress and after she received it she wants a different color. She states she thought she ordered a green. I looked at the order and it shows buyer selected the red color. Now shipping was $9.35 and return shipping I also. To send the green dress can I add shipping?
11-30-2021 10:27 AM
If the buyer is buying another dress, then, yes... you can add shipping to the new listing. Good luck.
11-30-2021 01:55 PM
You can charge her for shipping but the easiest way would be for them to purchase the green dress in a totally separate transaction. eBay doesn't have a set way to exchange items.