Buyer cannot cancel return request

[minizukuri]

Hello, recently i sold an item. When the item has arrived to the buyer. She requested a return (partial refund). I accepted it, but there was an error and the partial refund payment didn't go through.

After some negotiation, I negotiatied with her to cancel the return request and she agreed. But the problem is, now, she cannot cancel the request.

I am stuck between not able to do the partial refund and not getting my money.

Please help. I went through all the help section but I cannot find any solution. I also couldn't find any human customer service. 

If anyone can help, I will be very grateful. Thank you very much

[Anonymous]

Very easy to cancel a return request. I think your buyer is jerking your chain.

Cancel a return request

1. Go to your Purchase history and find the item.
2. Select See request details in the More actions dropdown menu.
3. Select Close your request and choose your reason from the dropdown menu.