eBay

susanb93 · ‎09-14-2018

I'm not a business selling. I'm just a consumer that cleans out my closet.

I had a purse listed. I had one bidder, so it was sold. Bidder #2 bid with 10 min left. Wins items. But then within 30 min requests to cancel purchase. Buyer does not give me a reason.

I guess I'm annoyed because I consider a bid a binding contract. Also, winning buyer didn't give me any reason/hasn't responded to reason for cancellation. And I lost out to a guaranteed sale. (Guarenteed buyer has since declined 2nd chance offer.) So now I'm stuck with my purse.

I'm a nice person, but I don't feel like agreeing to the cancellation. What are your thoughts? Should I be nice? Or stand my ground.

couldabeenworse · ‎09-14-2018

Should I be nice? Or stand my ground.

Neither; I would do what's in my best interests - which is to first block the buyer, then cancel as buyer requested.

The odds of you getting money from the buyer and keeping it are near zero. So, trying to force the sale is most likely to just add aggravation and take the item off the market for a longer period of time. If you are lucky and the buyer takes an Unpaid Item strike, it means virtually nothing.

Good luck....

mcguire-hd · ‎09-14-2018

I'd cancel it and move on.

You could open an unpaid item case so they get a strike against their account if they don't pay. Add them to your BBL as well.

goodluckselling · ‎09-14-2018

I would agree to cancel as requested. At least the buyer reached out to you to inform you they changed there mind. There is no reason to file an unpaid item dispute which can come back to bite you when it is not neccassary.

The buyer told you they wanted to cancel. A lot of buyers do nothing and leave you hanging. This buyer at least contacted you.

Good Luck Selling!

southern*sweet*tea · ‎09-14-2018

You have a couple of choices here:

Cancel the sale as buyer requested, which it is. You will get your fees back and can relist.
File an unpaid item dispute. If the buyer doesn't pay, you can close the case 96 hours later, get your fees back and relist. Feedback will be blocked. OR, if the buyer gets upset because you filed and didn't cancel, they can pay, then file a SNAD dispute when they get the item, forcing you to pay return shipping back. (hopefully you would get your item back in a sellable conditon, that just depends on how pizzed the buyer is) You would also most likely become the recipient of a nice red donut.

I know which one I would do, and it isn't the second one. If someone ask you to cancel, no matter the reason, it's always best, easiest and SAFEST to cancel.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

goodluckselling · ‎09-14-2018

Also you now know what the going rate is for your items based on several bids. Now you can relist it as a fixed price listings and use instant payment required.

Copied from the ebay help pages - If it's been less than an hour since your purchase, and the seller hasn't sent the item yet, you can cancel your order yourself. Otherwise, you'll need to contact the seller and ask them to cancel it for you.

Click here to learn more about this

Good Luck Selling!

susanb93 · ‎09-14-2018

Thank you to all of you who responded. It just felt good to vent.

tiramisu41 · ‎09-14-2018

@susanb93, if you had two bidders, once you accept the cancellation from the second bidder, why don't you offer the first bidder the chance to buy the purse at the amount they bid via a "Second Chance Offer?"

Also, you might want to give some thought about listing your items as Auctions. If you list things for a fixed price and require immediate payment upon purchase you'll have your money in hand right away and usually have fewer flakey buyers.

femmefan1946 · ‎09-14-2018

Just wondering since I've been here a long long time-- does eBay automatically steer new seller to the Auction mode on the Quick Sell Your Item form?

It seems that most of the problems that newbies have with selling come from that form and usually with Auctions.

OP-- only about 15% of transactions are Auction-- it's a legacy that eBay is holding on to for branding reasons.

If what you are selling is an impulse* item -- like a purse-- use Fixed Price/ Immediate Payment Required to grab that impulse buyer. She'll have the purse in her hands before your seven day auction could end.

*Your deadbeat buyer Searched on About to Close- which to my mind says her purchase was an impulse.

auctionpet · ‎09-14-2018

@tiramisu41 wrote:
@susanb93, if you had two bidders, once you accept the cancellation from the second bidder, why don't you offer the first bidder the chance to buy the purse at the amount they bid via a "Second Chance Offer?"

Also, you might want to give some thought about listing your items as Auctions. If you list things for a fixed price and require immediate payment upon purchase you'll have your money in hand right away and usually have fewer flakey buyers.

The op stated in their post they already sent them a Second chance which was declined.

missjen831 · ‎09-14-2018

@goodluckselling wrote:
Also you now know what the going rate is for your items based on several bids. Now you can relist it as a fixed price listings and use instant payment required.

Copied from the ebay help pages - If it's been less than an hour since your purchase, and the seller hasn't sent the item yet, you can cancel your order yourself. Otherwise, you'll need to contact the seller and ask them to cancel it for you.

Click here to learn more about this

Good Luck Selling!

That help page is wrong though as a buyer cannot and never has been able to cancel the order themselves. They can only request to cancel and that’s exactly what the 1 hour cancellation is-it’s a request.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

tiramisu41 · ‎09-14-2018

@auctionpet wrote:
@tiramisu41 wrote:
@susanb93, if you had two bidders, once you accept the cancellation from the second bidder, why don't you offer the first bidder the chance to buy the purse at the amount they bid via a "Second Chance Offer?"

Also, you might want to give some thought about listing your items as Auctions. If you list things for a fixed price and require immediate payment upon purchase you'll have your money in hand right away and usually have fewer flakey buyers.
The op stated in their post they already sent them a Second chance which was declined.

Oops, missed that. Sorry! 😞