Regards,
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@jgmacs wrote:and the company no longer supports drivers for that tablet.
Sure they do: http://us.geniusnet.com/supports/mousepen-8x6
Granted, there is no mention of Windows 10 there; it only goes as high as Windows 8, but that may not be significant, plus the claim was that the company no longer supports drivers for that tablet, which is not true. (Speaking for our own company, we make all our older releases available for download as needed, so that our customers can recover from whatever disaster might have befallen them. It's not like we need the bytes for something else. 
)
I also seriously doubt that one possible instance of high heat while traveling, if it occurred, would really affect the battery compartment as described if it wasn't a mess to begin with.
Finally, the CD-ROM was clearly shown in photos and listed in the description, so the buyer has no excuse for being surprised by that.
Just take it back for a refund, verify that it's in working order (which it probably is), put the buyer on your Blocked Bidder List, and try again.
@jgmacs Message the Buyer and ask that they process an official return request in eBay's resolution center and that you will pay the return shipping ... this is retail sales and the last thing you want is an issue early on in your selling efforts. Its a hard lesson to learn but that will allow you to get your final value fees credited back to your account.
As to the condition of the item ... did you actually test it yourself and see that it worked or are you saying it looked nice when you shipped it? There's a difference ...
@bubbleman2010 wrote:Starting in Sept. returns no matter what the reason or what the outcome will be counted against a seller to get them to the 14% FVF level. If the buyer wants to open a case let them do it on their own don't prompt them into fast tracking you to the 14% FVF level...
This is news to me, please provide a link that outlines and details the additional 4% FVF of doom?
@missjen831 wrote:
@bubbleman2010 wrote:Starting in Sept. returns no matter what the reason or what the outcome will be counted against a seller to get them to the 14% FVF level. If the buyer wants to open a case let them do it on their own don't prompt them into fast tracking you to the 14% FVF level...
This is simply not true. Only SNAD returns will count against the seller https://pages.ebay.com/seller-center/seller-updates/2018-summer/selling-metrics-and-shipping.html
Actually, unless I read it wrong it does "imply" that if Sellers have too many occurances of the new metrics they "may be subject to extended estimated delivery times and additional fees." Here's what that link says and I added comments in red. It is worthy of discussion.
As we announced in the 2018 Spring Seller Update, we will provide you with additional visibility into the status of your buyers' after-sale requests, which will help you identify any listings that aren't meeting buyer expectations.
Starting in July 2018, we will provide competitive insights with service metrics and peer benchmarks that will help you assess your performance. You can find the insights in a new section in Seller Hub called Service Metrics.
The metrics will show you:
- How often you receive return requests for "items not as described." This is a subject metric because it does not account for dishonest Buyers simply changing their minds but using a SNAD claim to force the Seller to pay return shipping. Even with Free Returns Buyers can pick Item not as described if memory serves which shouldn’t be allowed at all.
- How often you receive buyer requests for "items not received." I think Domestic shipping has less issues here but internationally every country’s postal equivalent works differently and each country should have its own time frame based on the speed or slowness of their system … again, somewhat subjective metric because if a Seller puts the package in the hands of a carrier within their state Handling Time NO late delivery or INR should be held against them … we Sell we don’t deliver packages.
- Peer benchmarks—comparisons to sellers of similar items. Again, ANOTHER subjective metric once one gets beyond new and current products … does not work well with collectibles when there are far fewer people selling them.
- Insights into why buyers are making after-sale requests, and tips to reduce requests.
These metrics can help you reduce after-sale buyer requests, (No, they can’t because too many are SUBJECTIVE and individual Sellers have nothing to do with carrier delivery, Buyer’s honesty or dishonesty on the reason for a return) which are time-consuming, costly to service, and often result in refunded sales.
Starting in September 2018, if you have very high occurrences of these poor buyer experiences, you will be notified via email and may be subject to extended estimated delivery times and additional fees. To penalize Sellers on SUBJECTIVE metrics is simply wrong, sorry but it is.
