Buyer asking why they are blocked

[bigdeals.etc]

I had a buyer who has been asking me questions that are very simply answered within the listing "do you have this size?" "do you have this color?" "Do you combine shipping?... Do I buy them separately?"

He'll sometimes ask the same question after I've already answered it. I checked his feedbacks left and there's a ton of negatives to sellers. Some seller replies indicate that the buyer is very impatient, clueless, and rude. So I added him to BBL.

Now (4 months and few more negs later) he messaged me a few of the same questions. I answered them again not remembering who this buyer was. Now he is telling me to explain his pop up error "Seller isn't accepting bids or offers from you." How would you respond to this buyer now, if anything?

[nobody*s_perfect]

I would not reply; I would just not engage any further with this member now that you're realized who it is. There is absolutely nothing you can gain from further communication with them.

[coastaltechsolution]

Click on "Account" in your My eBay then click on "Site Preferences", scroll down until you see "Buyer Requirements", click "Edit", scroll down to the last option, and click to block members who are on your blocked bidder list from contacting you.

Do that and be done with the headaches this person brings you 😁

[bigdeals.etc]

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@coastaltechsolution wrote:

Click on "Account" in your My eBay then click on "Site Preferences", scroll down until you see "Buyer Requirements", click "Edit", scroll down to the last option, and click to block members who are on your blocked bidder list from contacting you.

Do that and be done with the headaches this person brings you 😁

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Yea I already have that enabled. Thanks for the reminder. Unfortunately I believe that rule gets trumped if the seller replies to the message already, right? Which I clearly did. I think it starts a 30 day clock that allows he blocked buyer to communicate with the seller.

Actually wait a minute... I realize why you thought I didn't enable this. How was the buyer allowed to still contact me after 4 months being in my BBL? Is that function broken??

[bigdeals.etc]

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@bigdeals.etc wrote:

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@coastaltechsolution wrote:

Click on "Account" in your My eBay then click on "Site Preferences", scroll down until you see "Buyer Requirements", click "Edit", scroll down to the last option, and click to block members who are on your blocked bidder list from contacting you.

Do that and be done with the headaches this person brings you 😁

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Yea I already have that enabled. Thanks for the reminder. Unfortunately I believe that rule gets trumped if the seller replies to the message already, right? Which I clearly did. I think it starts a 30 day clock that allows he blocked buyer to communicate with the seller.

Actually wait a minute... I realize why you thought I didn't enable this. How was the buyer allowed to still contact me after 4 months being in my BBL? Is that function broken??

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Actually I recall some people here saying that there are certain "contact seller" links on ebay that don't go thru this "BBL users can message seller" filter... is this loop hole intentional ebay, or is it just very poor programming??

That being said, I wish when you get a message from a buyer, ebay will alert you that the buyer is currently in your BBL. So at the very least I can just ignore them.

[maxine*j]

I think silence is the best response now.  It sounds like you tried to be accommodating and that led to nothing useful, so I'd just end this now.  

[powell-memorabilia]

For me, honesty is the best policy.  If you block a buyer, have the respect to tell him why.  Of course, do it in a respectful way, but don't sugar coat the issue.  There are bad buyers out there - and they might not even know it.  Best to help correct the behavior than to ignore it.  

[donsdetour]

Put on blocked biders list:  and do not respond to them if any more communication is received.

[iart]

We too put problem people on our block list. You know, the ones that think they can bully and insult you because you can't do anything about it. They don't know about the BBL.

Getting ultra-polite messages like: "Why did you block poor little me?" is a highlight.

We don't reply. But since you blocked a while ago there is a new option to prevent people on the BBL from contacting you. Maybe if you take them off and put them back on again it will give you the option?

[beba-364111]

Blame eBay

[inhawaii]

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@nobody*s_perfect wrote:

I would not reply; I would just not engage any further with this member now that you're realized who it is. There is absolutely nothing you can gain from further communication with them.

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Ditto.

[soh.maryl]

If he's blocked, and you checked the box that says you do not want communications from him, how/where is he asking that question? 

[wastingtime101]

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@bigdeals.etc wrote:

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Actually I recall some people here saying that there are certain "contact seller" links on ebay that don't go thru this "BBL users can message seller" filter... is this loop hole intentional ebay, or is it just very poor programming??

That being said, I wish when you get a message from a buyer, ebay will alert you that the buyer is currently in your BBL. So at the very least I can just ignore them.

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Through your profile or feedback page someone can click the contact seller link and bypass the BBL communication block.

That tag alerting you that the message is from someone on your BBL sure would be nice - as would a tag alerting you that a message is from a repeat customer. I'd also  like to see a repeat customer flat on the Orders page in the Hub.

When you sell in large volume it's impossible to keep track of individual users. I have this great repeat customer, going on 3 years now. It took me a year and a half before their ID registered as a repeat customer because of the volume I process each day. I'm oblivious to most of my repeat customers unless they're coming back every few weeks - which some do.

[1tuna]

every once in a while I will get an attitude about ebays lingo or jargon rubbing me the wrong way.

it came out one day in response to something or other.............I thought it was very fitting.

my resonse was "poor buyer metrics"

[lightlily_arts]

I have to say that your response  "poor buyer metrics"  was appropriately perfect especially in view of the OP's comments related to the negative feedback that buyer left for their sellers.  Let them stew over that trying to figure out what it meant.  Gotta laugh!