Buyer ask to ship to address that is not o his eBay account

[scrane2006]

After paying item buyer sent me this request, eBay gave the wrong address. Please send to the address from my credit card. This is a high priced item, should I just cancel and go to back up bidder, I told buyer I would not ship to address that is not on his eBay account, no activity for over a year. Thanks 

[wastingtime101 · Accepted solution]

Tell the buyer eBay requires you ship to the address on the order. You can cancel the order 'problem with address' and relist as fixed price, first come, first serve, and give your original buyer a chance to purchase with the correct address.

No activity for over a year does not seem like a reason to be concerned when you're selling collectibles versus something like a hot ticket electronic, sneakers, etc.

Sending a second chance offer to the runner up is also an option.

[scrane2006]

Thank you, I Think I will do the 2nd chance, just got a gut feeling about this buyer. 

[duffy4444]

   Ship ONLY to the address that the buyer posted when he/she paid for the item and you can confirm that it was definitely eBay that sent the "paid" notice to you. Always be sure to check your Seller Hub > Orders > Awaiting Shipment and confirm the order is actually there. If it is there, ONLY ship to the address that eBay says to ship it.

   If there is ANY deviation from, or additional address request from, what is supposedly the buyer, you need to cancel that order using "Issue with buyer's shipping address". You will not get a demerit for doing that. Then relist the item, politely message the buyer that eBay does not allow you to simply change the shipping address, and that he/she is welcome to repurchase the item again with the correct address at checkout. When the buyer does that and you get the legitimate notice that the item is sold and is ready to be shipped, you're home free. Ship it.

   Problem solved, and you will also have avoided what just may be a potential and common address-change scam.

Cheers, Duffy

[titipeo]

Buyers have several times where they can verify and enter different shipping address. So, the "eBay gave wrong address" is **bleep** as they are the ones with wrong address that they provided and confirmed on their checkout process. best to go with cancel due to problem with address and offer 2nd bidder a chance. good luck

[scrane2006]

I did cancel due to address issue, and just did 2nd chance offer for 24 hours and if it does not resell with 2nd chance I will relist at as a buy it now, just have bad gut feeling about someone with no feedback for over a years and comes in with 15 seconds left and bid. Thank You for replying

[slippinjimmy]

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@scrane2006 wrote:

I did cancel due to address issue, and just did 2nd chance offer for 24 hours and if it does not resell with 2nd chance I will relist at as a buy it now, just have bad gut feeling about someone with no feedback for over a years and comes in with 15 seconds left and bid. Thank You for replying

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Are you absolutely sure the user that contacted you about the address really is the actual buyer of the item?

A common scam, usually used against new sellers, is to check for recent sales and then a message like this, they sometimes create new accounts with very similar user id's hoping to fool you into shipping to them instead of the actual buyer.

Before you cancel makes sure of that otherwise you could be bringing on new problems.

If it is the correct buyer then I would tell them that the cancellation is necessary but you will relist at fixed price to give them the opportunity to buy again using the correct address.

In my (old) experience, 2nd chance offers rarely get accepted.