Buyer abusing digital code buying and reporting the item not received

[dylonzonfire78_2]

I had a small stock of codes for a Pokemon online game and decided to sell them had a breeze selling it to 5 people and just today had one person claim I didn't send him codes when I did. The guy has a 3 feedback score and is clearly scamming me for free stuff, won't response to messages and never contacted me with issues. 

I know eBay will make me give the guy his money and run away with my codes for free, just really sucks that eBay is stuck in the past with buyer support / digital goods. Is there a way to make sure this doesn't happen again? I already have buyer requiments up and this still happend. Also how can I ding this guys account to make sure it doesn't happen to another seller?

Thanks. 

[chrysylys]

A.   If your listings complied with the Digital Goods policy, you'd have less problems:  https://www.ebay.com/help/policies/prohibited-restricted-items/digitally-delivered-goods-policy?id=4...

B.  Does the company that issues those allow them to be sold?  If not, you could have more problems ...  like the kind you'd need a lawyer for.

[luckythewinner]

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Buyer abusing digital code buying and reporting the item not received

Alternatively - "seller violating digital code selling policies " 

Also how can I ding this guys account to make sure it doesn't happen to another seller?

That would probably result in another policy violation on your part. 

[pburn · Accepted solution]

From the Pokemon Terms of Agreement (in part):

"Virtual Content includes but is not limited to, virtual items like digital trading cards; deck sleeves; and coins; as well as in-Service Virtual Currency like Gems, Tickets, and Trainer Tokens (“Virtual Currency”)."

"Virtual Content does not have monetary value, and may not be redeemed for legal currency, services, or items of value outside of the Services. Virtual Content obtained via the Service is provided to you under a limited, personal, revocable, non-transferable, non-sublicenseable license to use within the Service. You have no property interest; right or title in or to any Virtual Content appearing or originating in the service, and Virtual Content may not be transferred or resold in any manner not explicitly permitted by us. We may terminate your license to Virtual Content at any time and at our sole discretion."  [Emphasis mine.]

https://www.pokemon.com/us/terms-of-use/

[dylonzonfire78_2]

Makes sense, thanks for the details. I guess I'll stick to selling them to people I can trust. I see it sold all over eBay by other sellers however, including popular Pokemon sellers. The top search result on eBay is fake Pokemon cards and misleading posts. 

I guess you just need to have power / large sales volumes in order to do that. It's just unfortunate that I have to deal with scammers when I clearly am in the right. Yes technically the codes aren't 100% protected but I bought the goods and if someone is willing to pay for the goods I bought that gives it value. If I send them codes and they use them they've taken the value away and now I have to give them their money back? Tell me how that's fair. 

[casey768]

with digital goods,there is no seller protection as you cannot prove you havedelivered the goods with online trackable number from a commercial carrier showing it has been delivered to his paypal/ebay address.

why cant you review seller protection before you sell?

there are other categories which are not covered as well,go read . 

[muttlymob]

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@dylonzonfire78_2 wrote:

It's just unfortunate that I have to deal with scammers when I clearly am in the right.

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How do you think you are in the right in any way on this issue?  Wouldn't the definition of scammer include someone selling something he has no legal right to sell?

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@dylonzonfire78_2 wrote:

Yes technically the codes aren't 100% protected but I bought the goods and if someone is willing to pay for the goods I bought that gives it value. If I send them codes and they use them they've taken the value away and now I have to give them their money back? Tell me how that's fair. 

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You admit to breaking the rules.  Of both eBay and Pokemon.

So again, please explain how you are in the right?

[gracieallen01]

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@dylonzonfire78_2 wrote:

Makes sense, thanks for the details. I guess I'll stick to selling them to people I can trust. I see it sold all over eBay by other sellers however, including popular Pokemon sellers. The top search result on eBay is fake Pokemon cards and misleading posts. 

I guess you just need to have power / large sales volumes in order to do that. It's just unfortunate that I have to deal with scammers when I clearly am in the right. Yes technically the codes aren't 100% protected but I bought the goods and if someone is willing to pay for the goods I bought that gives it value. If I send them codes and they use them they've taken the value away and now I have to give them their money back? Tell me how that's fair. 

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There is nothing 'fair' about it, plain and simple.

However, on the flip side, the company DIDN'T make money from the person that bought them from you.  THEY didn't recieve monies for THEIR investment.  That is, quite probably, why they have those stipulations about reselling or 'passing them along' to someone that isn't paying THEM for THEIR investment.  In essence, you cheated the company - along with all the others selling them - which ebay is allowing (or, at least, not stopping).