Buyer Asked to Cancel "Best Offer Won" Listing Before Payment. I want to avoid defect against me.

[outofriceryan]

Hi all,

First off, yes I used the search function and went through the archived post's steps, but eBay's system has changed so much over the past couple of years that most of the answers don't apply anymore because the process is different now... Additionally, thank you for taking the time to help, read, and answer my questions as a newer seller that's trying to get the hang of the nitty-gritty things!

I found out after a couple of orders I canceled because buyers didn't pay for weeks, that my cancellations were being counted as defects and ruining my status as a seller! With that said, I have a buyer that won a best offer bid I accepted, and now, has asked if they can cancel it? No payment has been made yet and it's only been about 4 hours or so. How can I cancel the order for them so there aren't any negative repercussions against my profile and my listing, which still has a quantity of 11+ left on it? The buyer is communicating well with me and they already tried canceling it on their end but it referred them to contact me. To be clear, I want to cancel the sale for them, to help them out.

So, do I choose the buyer wanted to cancel the order, the shipping address was wrong, or should I do something else, and, if there is a temporary block before I can relist the item, does this affect the entire listing that still has 11 or so items left?

Thank you so much for helping me with a question I should have been able to find with the search but wasn't able to resolve despite my search efforts 😉

Ryan M.

[myescape]

Buyer was referred to you because buyers can not cancel.They can only ask seller to cancel

Policy is if you cancel as buyer requested no defect

If buyer does not pay complete an unpaid item case which gives no defect to you but 1 to buyer which results in buyer hitting seller requirement block many seller use if the buyer has 2 or more in 12 months.Meaning buyer can't buy from those sellers.Also user can not leave you feedback

[outofriceryan]

Umm,

So this is a case where the buyer has not paid yet and I'm not asking them to pay. I am wanting to cancel their order for them. So I should choose buyer requested to cancel and then I won't receive any negative marks against my seller account?

Thanks,

RM

[abfabvintage]

@outofriceryan 

Choose buyer requested cancellation. When I had my first cancellation from a buyer, for some reason ebay sent me an email stating buyer requested cancellation where you, as a seller, can approve or deny. So not sure why the buyer cannot generate the cancellation request then you, as the seller, approve it. No defects to either party. And you get your final value fees back, too.

[femmefan1946 · Accepted solution]

I canceled because buyers didn't pay for weeks, that my cancellations were being counted as defects

While cancellations are a possibility, only Buyer Request and Problem with Address are not Seller Defects.

When a payment is 96 hours overdue (48 if you are in the USA) you can open an Unpaid Item Dispute. The buyer gets a Strike, you get your fees back (which you don't with a cancellation), and there is no Defect.

While there is an option for an automatic Block on bidders with Strikes, you can also Block any bidder with your Blocked Bidder List, if their behaviour is difficult to accept.

buyer that won a best offer bid I accepted, and now, has asked if they can cancel it? No payment has been made yet and it's only been about 4 hours or so. How can I cancel the order for them

The reason for the cancellation is Buyer Request and there will be no Defect against you.

Both of you can leave Feedback, so only use this if the seller (and his feedback left for others!) is friendly.

[abfabvintage]

@femmefan1946 

Hi, Femme. But in my cancellation case, the buyer requested the cancellation thru ebay, I approved it, then I received my fees back and able to relist the item. Are you referring to not getting FVFs back if the Seller just randomly cancels? Now I am confused.

[femmefan1946]

Exactly.

If the seller cancels without going through eBay, she pays FVF.

Usually this happens when a seller does not understand the Unpaid Item process or thinks it takes too long.

Cancellations (through eBay) take a few minutes. UIDs take six to eight days.

And eBay doesn't see those non-eBay cancellations. They are just open transactions ..... because some buyers are slow payers and some sellers are fine with that.

[lintbrush*]

If a seller cancels, regardless of the reason, their FVFs are credited.

If a seller cancels because the buyer hasn't paid and uses out of stock/can't fulfil, they will have a defect.

If a seller cancels because the buyer requested it or there is a problem with the address, and chooses that reason, they will not have a defect.

Buyers can only initiate a formal cancellation request within 1 hour of win/payment.  After that, they can message the seller and ask, but the seller has to initiate (and still no defect).

@outofriceryan 

[outofriceryan]

This is something they used to do and it's why I posted the question. Buyer's can no longer initiate a cancellation unless it's within an hour of the sale. Thx for the info, though.

[outofriceryan]

@femmefan1946 

Thanks, this answers my question! Do we get the fees back if we cancel at the buyer's request? Either way, I will choose this for this individual as they have been patient and communicating well with me.

I have a couple open orders that are multiple weeks old and still haven't received payment despite reminders. So if these auto-cancel after a month, I am still paying fees for the unpaid-sale? I guess I should open a case. I've never done it in the past because I'm a nice guy....

Thanks,

RM

[berserkerplanet]

>>I guess I should open a case. I've never done it in the past because I'm a nice guy....

I'm a nice guy and I open unpaid item cases. Opening UPI's helps other sellers avoid deadbeat bidders (about the only tool sellers have), is the only way to modify poor buyer behavior, and there is no reason for an eBay buyer to not pay for their auction win, BIN, or offer purchase.

Up to and including death as far as I'm concerned.

[cue the "everyone makes mistakes", "haven't you ever changed your mind?", "it isn't Johnnies fault he bids on things and doesn't pay, it's a disease" contingent - which I will ignore]

Don't get me wrong, I will cancel upon request, but go silent, don't pay, and you get a UPI.

[femmefan1946]

Do we get the fees back if we cancel at the buyer's request?

Yes.

I have a couple open orders that are multiple weeks old and still haven't received payment despite reminders.

Open the Unpaid Item Disputes in the Resolution Centre at the bottom of this page.

If the transactions are more than a few weeks old, finding the transaction number may be difficult. Check the Paypal invoice if worse comes to worst.

The transactions disappear (eBay only leaves them available for 60 days or so- only so much space) but you don't get your FVF.

Basically eBay is assuming that the customer paid (in person and in cash for example) and neither of you bothered to mark it as paid.

because I'm a nice guy....

Or frankly ,a pushover.

Put on your big girl panties and get those deadbeats.

Who are not nice guys.

BTW-- is that drug even legal in the USA? Should you be also posting the occasional side effects?