Buyer Accusation

[sandra53105]

A buyer is claiming I shorted his order by 2 items.  I believe I sent all 11 pieces.  He previously asked me to combine several orders to save on shipping, which I did but he complained about the reduced amount.  I'm not sure what to do.  I am very careful with my items and believe he recieved all of his order.

[emerald40]

Do not issue a partial.

Tell him to return the entire order for a refund.

I bet he goes away.

When they start complaining for money back (shipping cost) right off the bat it never seems to stop.

[sandra53105]

I would do that but he will return only 9 items and keep the 2 he claims are missing.  I guess I'm going to loose on this one...

[a*river*runs*through*it]

I'm assuming this is for the 11 piece set of Buffalo nickels.

Say nothing but "Return for refund"

Lather, rinse, repeat.

Then block the buyer.

[emerald40]

And that is why I never recommend to sell in lots.

Buyers ull what they want and return the rest.  And you cannot prove otherwise.

[7606dennis]

I would simply advise him to return the entire shipment that he received for a refund and send him a return shipping label.  If he returns, issue a full refund.  If he doesn't call and have the case closed the day after the final day he is required to return.  Don't forget to put him on your BBL.

[sandra53105]

No...it's another item.

[pvcliff]

Sandra, it looks like you are a new seller. My gut reaction is that he set out to buy several items, got you to combine, and then claimed missing. This was his plan from the beginning. I say this because this happened to me when I was only in business a couple months. A dozen little items that all fit easily in a 6x6x6 box, combined shipping, then guess what? not everything arrived. Block him so he can't from you again.

[sandra53105]

I never thought of that.

[sandra53105]

He has 100% feed back.  I thought that was a good way to judge a buyer.

[bubbleman2010]

If it involves coins you just got a ebay upgrader they claim the order is short and without fail what it will be short is what was considered best in the lot... Happens quite a bit on ebay....

[rustictrollop]

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@sandra53105 wrote:

He has 100% feed back.  I thought that was a good way to judge a buyer.

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@sandra53105

Buyers always have 100% feedback.  We can only leave them positive fb...or a soft neutral, if you are good at that.  I always check the 'feedback left for others'....that often reveals their true nature.

[chrysylys]

The two missing ....  are they by any chance the two that could be considered 'most valuable' or preferred/desirable?

[aramintaca]

Buyers can only get positive feedback. A buyers feedback means nothing.

[bubbleman2010]

Being a former coin junky OP could put up the list of coins in the lot and I can pick out the two missing,but maybe I have ESPN.....