Buy it now items being sold for less than listed price. Has happened several times.

[bikeandquadparts]

All of my items are sold as buy-it-now. No offers are accepted, no coupons are active.

However, on several items, buyers have managed to purchase them at less than the listed price. This is obvious, as they are selling at random prices, such as 61.23 rather than 69.50. The discounts have been up to 12.5%, and I repeat - no offers were made or accepted. I have googled and found a few other sellers reporting this over the last year, but I have not seen any explanation for it. 

Has anyone else had this problem, or can you offer any advice on how to stop it happening again. Thank you.

John

[inhawaii]

There is an error on the listing.

Can you share with us an item that sold for less than listed price.

[wastingtime101]

Hi @bikeandquadparts . I realize you said you didn't send any offers. With that in mind, I can see item 204430942543 has had offers accepted since November 2023. Every single time this comes up it's for the same reason.

It shows there were accepted offers here: https://www.ebay.co.uk/bin/purchaseHistory?item=204430942543

Because there's no strikethrough on the sold search page, but we can see the lower sale price on Product Research, that confirms this was a seller initiated offer (SIO).

If you don't remember sending out an offer, you may have done it a while ago (in this case, back in 2023!), and not realized eBay defaults the option to send automatic offers. You need to turn off automatic offers otherwise eBay will keep sending them. This happens to a lot of sellers that rush through the process without looking at all of the settings.

You should check which listings have auto-send offers currently enabled. Follow these steps - hopefully they will be the same for the UK (you're on the US forum - I adjusted the link to the UK site for you).

Unfortunately there is no bulk action; listings must be managed one at a time.

1. Go to Seller Hub Active listings and navigate to: All Filters > Offers > Offers Sending Automatically

The filter will only appear if there are listings with that setting enabled. If unsure, just click the direct link above and if you see zero listings, that means you don't have auto-send offers enabled on any listings right now.

2. Under the Actions drop down to the left of the listing, select Review All Offers

3. Select Change Offer Settings.

4. Under Send offers to buyers, click the > symbol next to Automatically Send Offers.

5. Toggle off the blue Automatically send offers slider at the top. Click the blue Done button at the bottom.

6. You will see status is changed to off. Click the blue Update Offer Settings button.

If you send any offers in the future, make sure the automatically send offers feature is disabled before confirming.

[bikeandquadparts]

Absolutely brilliant, thank you so much.

So, I made an offer one time months ago to a customer that was buying a large quantity of items, and ebay thinks it is reasonable to then make the same offer to everyone else!! The corporate arrogance and stupidity is just incredible. Within the listing, offers are turned off, so you might assume that means that buyers can't make offers. Why would they need to, when ebay will make offers on your behalf to them without you knowing! 

Thank you.

[wastingtime101]

Yeah, when you go through processes for offers, discounts, etc, you always have to go slow and check all the settings - especially if it's your first time using the feature, or if you haven't used it in a while as stuff changes all the time.

That "send automated offers" slider is set to the off position in this screenshot. When it's on it's a bright blue color. eBay defaults it to on for everybody, but it's a sticky setting so once you turn it off for the next offer (if there is a next offer) it should stay off unless you change it again.

[fuzzywonder]

Same thing happened to me, been selling for years, never happened before, many of my listing with best offer options all of a sudden started sending automatic offers. The fix posted will work, but something on ebays end changed,

[lb23cavaliersmvp]

I'm curious if the offer you accepted was made by changing a setting for the item in question or by simply editing the buy it now price in the listing? I ask because none of my buy it now listings include a best offer option and on those occasions when we agree to accept a lower offer I merely edit the buy it now price to reflect the lower offer. To date I've never had anything purchased for less than the listed buy it now price.