03-10-2021 05:00 PM
Hello there! So I listed a pair of fairly expensive boots (around $100), and the buyer paid the next day (earlier today).
I noticed their name is just a series of letters that makes no sense, for example "PL ENVQVN". I googled the listed address and it appears to belong to a business in an office apartments building. This seems suspicious; if it were just the business address I wouldn't mind but the combination of a fake name and business address seems off to me.
I contacted eBay via chat and the representative agreed that it seemed suspicious and suggested that I cancel with the reason "Issue with buyer's address". The rep assured me that I could request that bad feedback be removed if the buyer leaves it.
I'm just confused about the whole thing; is this fake name / business address thing a normal occurrence? If you made it this far, thank you for reading and for your advice. Ciao!
03-10-2021 05:20 PM
It's probably a freight forwarder and the name is the buyers account ID.
03-10-2021 05:22 PM
I would guess a small business person that wants the item mailed to their business address. I would have mailed.
03-10-2021 06:00 PM
Is it a Delaware address?
03-10-2021 07:05 PM
No, it is not a Delaware address
03-10-2021 08:34 PM
...is the address in Florida...?
...I have been selling to numerous buyers as freight forwarders in Florida...
03-10-2021 09:03 PM
First, was it the username or actual buyer name that was a string of letters? If just the username, then there's nothing inherently suspicious.
I see four potential scenarios using a business address:
1. The buyer is actually a business (who are we to judge what a business buys?)
2. The buyer doesn't trust home deliveries for one reason or another and chose to ship to their workplace instead.
3. The buyer is using a freight forwarding service. (Is their account based in another country?) If this is the case, you should proceed cautiously (Some will try to deny use of a forwarder because it voids the money-back-guarantee) but you're generally safe in these cases. We've shipped a handful of items to forwarders (we only offer domestic shipping), and try to make it clear to potential international buyers that we're not responsible for anything after the first delivery (so they need to be able to trust their forwarder).
4. The buyer is a scammer, using one of countless tactics to avoid paying for something. Does it happen a lot? Yeah. Can you avoid it without cancelling every suspicious order? Yes, as long as you follow the rules. Always pack well, and ship on time, with tracking. If a package is marked "delivered" and the buyer claims not to have received it, tracking proves them wrong. If a package is intercepted and redirected (by the recipient) the buyer (usually) can't even claim you sent the wrong thing.
All potential scenarios accounted for, I'd have shipped anyway. Handle everything professionally, and at the very least, eBay will give the buyer a refund out of their own pocket (hush money for sellers, the way I see it, to let scammers keep scamming).
03-10-2021 09:57 PM
It was the actual name for the shipping address that was the weird string of letters. A few hours after he paid he was already asking me to ship the item. I just got a bad feeling and opted to cancel, sometimes I've learned to just go with my gut when I have a bad feeling about a buyer. I'm totally willing to ship to business adresses, but this combination of red flags was just too much.
03-10-2021 10:02 PM
But thank you so much for the breakdown, I definitely see how it could not be suspicious activity. Thank you for taking the time to reply!