For the past 18 years, I've proudly maintained a top-rated plus selling status, consistently upholding impeccable metrics. However, as my store expanded to nearly 10,000 listings, I began utilizing the bulk listing editor to streamline operations. Unfortunately, this decision has led to numerous headaches and glitches, although typically manageable.
Recently, I encountered a significant issue when I sorted my listings from oldest to newest and opted to reduce the price of 2,000 items by $1 each. Surprisingly, while 1,000 listings saw the intended price reduction, the remaining half were inexplicably changed to 99 cents. This discrepancy resulted in a frenzy of purchases, with buyers snapping up 20 to 40 items per order before I could rectify the situation.
Upon realizing the error, I promptly corrected the prices and reported the glitch to eBay. Regrettably, despite assurances from a representative, no action was taken to address the issue. Consequently, I incurred substantial losses totaling close to $1,000, compounded by the necessity of canceling four orders due to stock shortages.
Subsequent attempts to resolve the matter with eBay's support team proved frustrating. While supervisors acknowledged the glitch, efforts to escalate the issue to the defects department yielded no meaningful results. Despite assurances that someone would address the defects, I received only generic responses offering tips on handling negative feedback.
This lack of resolution is deeply concerning, especially considering the consensus among supervisors regarding the validity of my concerns. However, the inability to directly contact the defects department leaves me feeling powerless in seeking a resolution.
Have any fellow sellers experienced similar challenges in having defects removed, or am I simply at the mercy of another eBay glitch, compounding my losses? Your insights and experiences would be greatly appreciated.
