Bug: Can not change ZIP code in ship-to address. It is grayed out and there is no fill-in box.

[blurryrobot]

Customers frequently give the wrong shipping address to eBay, then request us sellers to correct it before shipping.   (It is, of course, dreadfully difficult to know your own address, but for now I'm reserving judgment). 

(Yes, I know, seller protection, yada yada yada.   In all seriousness, this happens fairly often, and everybody knows it.  Some people shop infrequently, they move, they discover the old address is still on eBay.   The "edit" functions are there for a reason.)

It used to be straightforward to correct this.  Go to the shipping label page, click Edit, then edit the fields.  But ever since Ebay recently did one of their famous little updates full of bugs and magic, the ZIP code field is gone, and the zip-code value is grayed-out. 

F I X     I T 

[kensgiftshop]

The way to fix it is to cancel the order, then they can buy using the correct address.

[wastingtime101]

It's not a bug; zip code and country are locked to editing, most likely to mitigate some of the fraud resulting from changing address.

If you want to give up protections and ship to a different address, you'll have to buy the label off eBay. Otherwise you can follow eBay's process to cancel and buyer can repurchase. Entirely up to you.

[redmodelt]

If they contact you after buying, make sure they are the buyer and even if they are the buyer, DO NOT CHANGE THE ADDRESS. Only ship to address shown on the order. 

It is THEIR responsibility to have the correct address not yours to change. 

If they wish to rebuy after correcting their address, great. 

As said above cancel the order using problem with order (keep any emails from buyer asking to change the address) and have them rebuy after fixing it. 

[stainlessenginecovers]

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@blurryrobot wrote:

(Yes, I know, seller protection, yada yada yada.   In all seriousness, this happens fairly often, and everybody knows it.  Some people shop infrequently

F I X     I T 

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It's really NOT frequent (happened to me twice in 15 years, 20,000+ items sold) but I guess it varies with what someone sells. 

But, they actually DID FIX IT- the 'yada yada' is now strong standing, to protect sellers even more! 

[quicksilverdiecast]

"(It is, of course, dreadfully difficult to know your own address, but for now I'm reserving judgment). "

lol, you are not alone kinda, follows the line of "what color are your red floor mats" question.