eBay

sienkiewicz.optikka · ‎01-12-2025

I need to vent this. 4/30 of my sales counted as BBE. I don't know which, but surely also #2 bellow:

2. Stock-Out Cancellation (“Stock-Out”) A seller canceled a transaction because you no longer had the item, or the item was never shipped, and the buyer’s money was returned;

Yes, i returned the money to zero feedback buyers, that didn't even had Latin letters address which is required by our post service. Besides they did not respond to my message.

Consequences are brutal:

(a) A limit reduction has been applied to on your account; and

(b) Your payouts have been placed on hold.

1/3 of my shop listings are ending automatically. Watchers that i found through paid promotion and listing enhancements all lost. This is direct financial damage plus damage to future sales. And that is penalty for what? Seriously, for what?

tarotfindsandmore · ‎01-18-2025

Ignore the nastiness, it's a part of posting on any board. There are a tiny number of unpleasant folks here who cannot help but post mean-spirited, ignorant comments simply because they have the option. Don't let them get you down, they can't help themselves.

Moving on, take the advice of lacemaker3 , adjust your ship to countries, start shipping to those zero feedback buyers, and do whatever you have to get your account back on track if you want to continue selling. You may have some additional headaches with zero feedback buyers, but the biggest problem with these guys is that they don't pay so you can just file a non-paying buyer case if the system doesn't automatically do it for you (it is now automatic after four days on the U.S. site).

You have a nice long, successful selling history, and you do have every right to be exasperated, so ignore the jerky comments, regroup and make the adjustments suggested by the knowledgable folks here and eBay's stupid bots/AI, and keep doing what you were doing otherwise.

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ebooksdiva · ‎01-12-2025

So you cancelled for out of stock on orders from zero feedback buyers because their address wasn't right? Why didn't you cancel for problem with buyers address? If you used that option you wouldn't be in the mess you're in now.

Communication between buyer and is not required.

You are being penalized for cancelling orders as out of stock which is harmful to your selling career on eBay.

Sorry you're going through this, but eBay is very strict with their policies.

sienkiewicz.optikka · ‎01-12-2025

...or the item was never shipped. I did not choose "out of stock".

nobody*s_perfect · ‎01-12-2025

@sienkiewicz.optikka wrote: ... i returned the money to zero feedback buyers, that didn't even had Latin letters address which is required by our post service. ... that is penalty for what? Seriously, for what?

The penalty is for canceling as "Out of stock" instead of as "Problem with buyer's address," which does not carry a penalty for the seller. Here's a link to eBay's policy on seller performance evaluation; perhaps it can help to improve your future performance.

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347

sienkiewicz.optikka · ‎01-12-2025

As told, i did not choose "out of stock", but most probably the address issue. It all counts into BBE as seen in above table.

ebooksdiva · ‎01-12-2025

@sienkiewicz.optikka wrote:
...or the item was never shipped. I did not choose "out of stock".

Never shipping is the same as cancelling for out of stock.
You might want to read Service Standard Policy (BBE)

nobody*s_perfect · ‎01-12-2025

@sienkiewicz.optikka wrote:
As told, i did not choose "out of stock", but most probably the address issue. It all counts into BBE as seen in above table.

The image that you provided shows that all of your 13.3% is due to "Stock Out Cancellation," whether you remember choosing that or not. There are 4 possible reasons for canceling a transaction: Out of stock, Problem with address, Buyer Requested, and Buyer hasn't Paid. Only the first one counts as a defect point on your account, which is why you should have (and apparently didn't) choose Problem with address.

Caveat: all of this discussion is based on the rules for Sellers in the United States, because you have posted on eBay.com, which is the US site. The policies for your country might be different, but that's unlikely.

ebooksdiva · ‎01-12-2025

@sienkiewicz.optikka

You refunded the buyer eBay didn't see a shipping label purchased nor a reason for cancelling so they determined out of stock. Please read what is underlined for Out of stock below..

ebooksdiva · ‎01-12-2025

@nobody*s_perfect

The OP claims he didn't ship and refunded. So apparently there was no cancellation.
According to Service Standard policy eBay treats that action the same as out of stock.

nobody*s_perfect · ‎01-12-2025

But then in a later post, he says, "i did not choose "out of stock", but most probably the address issue." Which implies that he did choose to cancel, but chose the wrong reason.

Either way, clearly he should have canceled based on the address reason.

sienkiewicz.optikka · ‎01-13-2025

You gotta admit the practice is bizarre. No one benefits. I understand Ebay trying to maximize profits but in this case there is just no good out of it. Trying to force a seller to send rare item, that he worked on for hours to buyer that has zero feedback, unusable address and with no response to message? Which seller is going to accept it? Makes no sense. So my honest work / shop being put down, Ebay makes no money, i do not make money, customers cannot buy stuff they like. No winner.

Sadly i see it as a signal to new times to come. If in previous century the dangers lied in cold bureaucracy, nowadays there is a coldness of AI statistics.

nobody*s_perfect · ‎01-13-2025

@sienkiewicz.optikka wrote: ... Trying to force a seller to send rare item, that he worked on for hours to buyer that has zero feedback, unusable address and with no response to message? Which seller is going to accept it? Makes no sense.....

eBay says it's OK to cancel a transaction in which the address is unusable.

lacemaker3 · ‎01-13-2025

@nobody*s_perfect wrote:
@sienkiewicz.optikka wrote:
As told, i did not choose "out of stock", but most probably the address issue. It all counts into BBE as seen in above table.
The image that you provided shows that all of your 13.3% is due to "Stock Out Cancellation," whether you remember choosing that or not. There are 4 possible reasons for canceling a transaction: Out of stock, Problem with address, Buyer Requested, and Buyer hasn't Paid. Only the first one counts as a defect point on your account, which is why you should have (and apparently didn't) choose Problem with address.

Caveat: all of this discussion is based on the rules for Sellers in the United States, because you have posted on eBay.com, which is the US site. The policies for your country might be different, but that's unlikely.

@nobody*s_perfect

OP said that the problem was the Bad Buyer Experience (BBE) policy, which applies for export sellers on eBay.com, where the OP lists and sells (and on the eBay sites in Europe). Export sellers are also held to a higher INR standard than local sellers.

https://export.ebay.com/en/regulations/ebay-policies/bber/

https://export.ebay.com/en/regulations/ebay-policies/shipping-performance-policy-item-not-received-r...

So this is the only board available for him to post this and ask for help. And, as @ebooksdiva has posted, for the BBE it doesn't matter why the transactions were cancelled, they are all counted. Export sellers are not able to use the "problem with the buyer's address" to avoid being dinged for BBE.

The BBE policy has been in place for about 2 years now. As mentioned, it applies for export sellers: those who are located in a different country/region than where they are selling.

nobody*s_perfect · ‎01-13-2025

Thank you for the clarification.

lacemaker3 · ‎01-13-2025

@sienkiewicz.optikka wrote:
I need to vent this. 4/30 of my sales counted as BBE. I don't know which, but surely also #2 bellow:
2. Stock-Out Cancellation (“Stock-Out”) A seller canceled a transaction because you no longer had the item, or the item was never shipped, and the buyer’s money was returned;

Yes, i returned the money to zero feedback buyers, that didn't even had Latin letters address which is required by our post service. Besides they did not respond to my message.

...

@sienkiewicz.optikka

Thanks for sharing your Cross Border Trading (CBT) Selling Dashboard. One good thing is, you only have to worry about the BBE part at the moment, your INR performance is not an issue at this time. And, you are only restricted so far, you still have time to improve your performance and get out of this.

On your CBT dashboard, if you scroll down below the summary chart that you posted, there are graphs that show your performance month-by-month, broken down into the major selling regions (see the screenshot below). Take a look at those, they should give you an idea whether any of your problem transactions will age out of the evaluation window before your next evaluation, which should help.

BBE uses a 12-week evaluation window, which ends on the Saturday before the evaluation, which is on a Wednesday. (Your next evaluation date will be shown on your CBT dashboard).

"Yes, i returned the money to zero feedback buyers, that didn't even had Latin letters address which is required by our post service. Besides they did not respond to my message."

Having zero or low feedback is not a valid reason to cancel a transaction, and communication is not required either; it's nice but it's not mandatory. If you don't want to sell to some countries (which don't use the Latin alphabet) then you need to block sales to those countries. And, enable this buyer requirement:

Block buyers whose primary shipping address is in a location to which I don’t ship