Brutal for Sellers: Bad Buyer Experience ("BBE") policy

[sienkiewicz.optikka]

I need to vent this. 4/30 of my sales counted as BBE. I don't know which, but surely also #2 bellow:

2. Stock-Out Cancellation (“Stock-Out”) A seller canceled a transaction because you no longer had the item, or the item was never shipped, and the buyer’s money was returned;

Yes, i returned the money to zero feedback buyers, that didn't even had Latin letters address which is required by our post service. Besides they did not respond to my message.

Consequences are brutal:

(a) A limit reduction has been applied to on your account; and

(b) Your payouts have been placed on hold.

1/3 of my shop listings are ending automatically. Watchers that i found through paid promotion and listing enhancements all lost. This is direct financial damage plus damage to future sales. And that is penalty for what? Seriously, for what?

[luckythewinner]

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@sienkiewicz.optikka wrote:

Trying to force a seller to send rare item, that he worked on for hours to buyer that has zero feedback, unusable address and with no response to message? 

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Oh please. 

eBay did not try to force you to send an item to an unusable address.

That is just you twisting the narrative to avoid admitting that you incorrectly chose "out of stock" and not "problem with buyer's address" as the reason for the cancellation. 

That was not eBay's fault, it was not  AI's fault, and it was not cold bureaucracy's fault.  It was YOUR fault. You failed to choose the correct reason for the cancellation. 

[lacemaker3]

@luckythewinner 

I'm sorry, but that is not the case here.

The BBE does not distinguish between any reasons for cancelling a transactions. Sellers get an out-of-stock recorded for any transaction if "the item was never shipped, and the buyer's money was returned;"

https://export.ebay.com/en/regulations/ebay-policies/bber/

It appears that OP is not able to, or doesn't want to, ship to addresses that are not written in the Latin alphabet. Presumably, addresses in Cyrillic, Greek, or an ideogram alphabet. So OP should block sales to those countries to avoid issues like this.

[sienkiewicz.optikka]

As it seems, far from it.

[evry1nositswindy]

Refusing to ship to 0 feedback buyers is not allowed.  I can't believe all of them had 'address problems'.  I have shipped many items to 0 feedback buyers with no issues.  We all started at 0.

[tobaccocardyahoo]

I believe the OPs first post, he cancelled or refunded zero FB buyers.

I see nothing to be discussed. His intent is clear and he was punished appropriately.

[sienkiewicz.optikka]

I have canceled due address not in Latin letters. I cannot fulfill online shipping procedure. Now check this: 3 buyers out of 4 have sent me repaired address and re-buy the same item. So only 1 item was not sent. And my shop gets 1/3 destruction. This makes no sense. And pretty much all replies here saying i deserve it :).

I am not selling serial items with stock from mass producer. And my experience with zero buyers in 20 years of Ebay is terrible.

[tarotfindsandmore · Accepted solution]

Ignore the nastiness, it's a part of posting on any board.  There are a tiny number of unpleasant folks here who cannot help but post mean-spirited, ignorant comments simply because they have the option. Don't let them get you down, they can't help themselves.  

Moving on, take the advice of lacemaker3 , adjust your ship to countries, start shipping to those zero feedback buyers, and do whatever you have to get your account back on track if you want to continue selling.  You may have some additional headaches with zero feedback buyers, but the biggest problem with these guys is that they don't pay so you can just file a non-paying buyer case if the system doesn't automatically do it for you (it is now automatic after four days on the U.S. site). 

You have a nice long, successful selling history, and you do have every right to be exasperated, so ignore the jerky comments, regroup and make the adjustments suggested by the knowledgable folks here and eBay's stupid bots/AI, and keep doing what you were doing otherwise.

[sienkiewicz.optikka]

Thank you, this advice i will follow.