Bogus SNAD

[kuriouskeepsakes]

A customer ordered and immediately paid for four dinner plates.  When they received them, they never contacted me, but filed a SNAD claiming "they received the wrong item".   In their notes, they admitted they ordered the wrong item and I shipped exactly what they ordered.  They demanded I contact them to work out how I could exchange their dinner plates for B&B plates (which I don't have).  I responded to the SNAD explaining the auction was clear that this was an "as is" sale, and that I don't accept returns.  I then explained that I don't have the plates they want and there was nothing I could do.  I reported the buyer for abuse of the buyer's protection policy, but haven't heard anything from eBay.  But, the SNAD is still open.

What are my chances?  Since they filed a clearly bogus claim and I reported them, will eBay find in my favor?  They don't even give the seller the option to request a decision anymore.  The only option I have is to refund or accept the return and pay postage both ways (about $15 shipping each way for an item that sold for $25).  

The only other thing I can think of is to explain to them that my total profit on this deal was about $10.  Then offer them a $10 credit if they'll let it drop.  I'm not happy with that idea, but it would at least protect my account from the damage they could do.  

Thoughts?  

[lakefor94]

If the seller offered a partial refund thru the return case,  there is no option to accept the return and provide a label at this point. The partial refund offer puts the case on hold until the buyer responds. 

[ten_o_nine]

@kuriouskeepsakes 

It really doesn't matter what they said or how they said it, it's a loss in your books, just move on and thank the customer.

[sapphire_studio]

Okay interesting I didn't know that. So she can't really do anything except wait unless she wants to just give the full refund.

Its just weird to me that he can not respond for like a week and then he can immediately decline the offer and then right after get eBay to step in and give the seller a derogatory mark and get the full refund anyway (and the seller has to pay the fees since ebay had to step in). So why would any shady buyer accept a partial refund if they know they can just easily get a full refund by just waiting it out and bringing in eBay right after they decline the partial refund many days later?

[lakefor94]

Roger that. Leaves the seller between a rock and a hard place.

I have been there.

Won't go there again. 

[robbie31415]

You can however issue a return label then offer a partial inside the return case. It blocks the label from being able to be used until they decide to accept or not. When they deny it they then can access the label.

This is helpful to prevent a case being opened as they will be told that the seller issued a label and they need to return the item.

If they ask ebay to step in they lose their 21 day return period and eBay puts it on a 5 day hold. If no tracking movement within that 5 day period I've had eBay closing the case in seller favor.

Some times opening a case actually hurts buyers.

[wheredidiputthatremote]

I feel you brother.  All you can do is try to make the buyer happy - even if it hurts a little.